Knowledge Base

Categories (9)

Account Management

YSU Penguin Portal Accounts, Guest accounts, etc.

Business Applications & Software

Articles related to Banner, WebFocus, Penguin PASS, and software.

Communication / Collaboration / Email / Telephones

Articles relating to telephone and voicemail services, YSU email, videoconferencing & communication tools

Computers & Printers

Information about Computers and Printers

File Storage

Information about File Storage, Network Drives, One Drive

Multimedia Equipment

Multimedia Equipment Help and KB Articles

Network Services

Network (wired/wireless), Wi-Fi, Ethernet, etc.

TeamDynamix

TeamDynamix Help and KB Articles

Teaching and Learning

Information pertaining to software and services used by faculty and students.

Articles (2)

How to Submit an IT General Help Ticket

You should use the "IT General Help" form if you are experiencing problems with an IT related device (PC, printer, etc) or service (network connectivity, website, etc).  Other issues that should be reported with this form include any device or service that was once working but no longer functions correctly or at all.

How to Submit a Ticket for an IT Request

You should use the "IT General Request" form to submit the following types of requests: computer-related assistance or information, new equipment, software, or permissions, any change to existing equipment or accounts