Knowledge Base

Categories (12)

Account Management

YSU Penguin Portal Accounts, Guest accounts, etc.

Business Applications

Knowledge base articles relating to Business Applications (Banner)

Multimedia Equipment

Multimedia Equipment Help and KB Articles

Network and Telephone Services

Network (wired/wireless), Telephone and Voicemail Services

Orientation Resources

Resources for new and continuing students. Start with First Things First.


TeamDynamix Help and KB Articles

Email / Communication

Knowledge base articles relating to YSU email & communication tools

Computers & Printers

Information about Computers and Printers

File Storage

Information about File Storage, Network Drives, One Drive


Information about software on YSU computers

Teaching and Learning

Information pertaining to software and services used by faculty and students.

Technology Training

View online tutorials or read instruction guides.

Articles (2)

How to Submit an IT General Help Ticket

You should use the "IT General Help" form if you are experiencing problems with an IT related device (PC, printer, etc) or service (network connectivity, website, etc).  Other issues that should be reported with this form include any device or service that was once working but no longer functions correctly or at all.

How to Submit a Ticket for an IT Request

You should use the "IT General Request" form to submit the following types of requests: computer-related assistance or information, new equipment, software, or permissions, any change to existing equipment or accounts