How to Submit an IT General Help Ticket

Question

How do I submit a ticket for IT help?

Answer

You should use the IT General Help form if you are experiencing problems with an IT-related device (computer, printer, etc.) or service (network connectivity, website, etc.). Other issues that should be reported with this form include any device or service that is no longer functioning properly.

How to Submit a Ticket for IT Help:

  1. Navigate to the Technology Support Portal by clicking HERE.
  2. Click IT General Help from the list of available services.
  3. Click Request Service (typically located on the right side of the page).
  4. Sign in with your YSU login ID and password if prompted to do so.
  5. You will be prompted to complete the following information:
    • Requester: The person requesting assistance. This field will autocomplete to the person who is signed in to the site.
    • Department: The department associated with the person requesting assistance. This should only be changed if you have a dual role (e.g. student and student employee for a department).
    • Building: The building where the issue is occurring.
    • Room: The room where the issue is occurring.
    • Title: A short description of the issue.
    • Description: Describe, in detail, the issue you are experiencing. Provide as much information as possible to expedite your request, such as the Technology Services (TS) number of the equipment, error messages, error indicator lights, and any steps that led up to the event, as well as any steps taken to try to rectify the problem.
    • Attachment: Click Browse to attach any file(s) relevant to the problem. This can include screenshots, error logs, etc.
  6. Once you have completed the form, click Request at the bottom of the page.

Contact the YSU Service Desk for further assistance if needed at 330-941-1595 or at servicedesk@ysu.edu.

Was this helpful?
0% helpful - 3 reviews

Details

Article ID: 34487
Created
Thu 7/27/17 6:24 PM
Modified
Thu 5/13/21 10:53 AM