Welcome to Youngstown State University. In this this article you will find the necessary resources to become acquainted with the YSU technology ecosystem. Such as:
If you do have a phone then, for general information on using it and setting it up or other concerns, you can view the knowledge base category, Phone and Voicemail. There you can find:
YSU uses Microsoft's Office 365 suite which includes the email service Outlook. If you've never had any experience with it before or just need a refresher on the basics you can read the Beginners Guide to Using Outlook article. If you want to set it up on your mobile device you can keep tabs on your email from anywhere you can read the Set UP M365 Email on a Mobile Device article. For any additional information or instruction you can visit the Outlook Knowledge Base category to view all the article relating to using Outlook.
To reset your YSU logon password, use the Password Reset Self-Service. This online tool helps users reset forgotten passwords. For more information please read the Penguin Portal Passwod Reset Instructions article. For any additional help resetting your password you can contact the IT Service Desk.
A majority of the YSU owned computers run the Windows 10 operating system. If you are new to Windows then may want to view the WIndows Update FAQ. Furthermore, you can also view the Standard Software article to see what software is included on YSU's Windows machines, but also keep in mind that exceptions are made for research computers.
Also included with our Microsoft 365 licenses is their cloud storage service OneDrive. There you can store and easily share work-related documents. For a quick overview of the OneDrive system and how to use it, you can view the OneDrive pocket guide. For any additional information you can view the OneDrive Storage knowledge base category. There you can find more articles such as:
YSU’s Technology Support Portal hosts resources available to students, faculty, and staff for technology support. The links hosted include:
- Submit a Ticket
- Schedule a Consultation with IT Training Services
- Classroom Help Quick Links
- Office Move or Renovation Requests
- YSU Website update Request Form
You can also use the Search feature within the Technology Support Portal to find Knowledge Base articles. YSU's Knowledge Base is a self-serve online library of information for students, faculty, and staff about the technology and software used on campus. The knowledge base articles are written by university employees and subject matter experts. In addition to general instructional steps, knowledge base articles can also include instructional videos and downloadable documents.
For more information on navigating the Technology Support Portal and it's other features please read the How to use the Technology Support Portal article.
The IT Service Desk serves as initial contact for over 15,000 students, faculty, and staff, providing first level technical support for PCs (both Windows and Mac based systems), software, printers, smart phones, and tablets.
The IT Service Desk is located on the first floor of Kilcawley Center. Walk-up counter services are 8:00 AM until 5:00 PM, Monday - Friday. Phone support may be obtained by dialing (330) 941-1595, 24/7.