Popular Articles

This article explains how to use the Penguin Connect VPN.
This document provides instruction on how the access the YSU App Cloud. The YSU App Cloud provides access to the virtual software previously used in the YSU computer labs.
You should use the "IT General Request" form to submit the following types of requests: computer-related assistance or information, new equipment, software, or permissions, any change to existing equipment or accounts
This guide will walk you through how to reset an expired/forgotten Penguin Portal password.
How to fix redirects or stuck at the Office 365 Login loop.
This guide will walk you though how to activate a new Penguin Portal account
This article explains how to install and activate the Microsoft Office software onto student and faculty personal computers
This guide will walk you through how to order toner for a YSU-owned printers.
The article explains general voice mail instructions.
Release-1 adds new services to the displayed Service Catalog. These include services around Account Management with your YSU Log-In ID, Voicemail Reset, Toner Request, and Business applications that relate to Banner and 3rd party applications. For additional information on the release, please see body of KB
This guide will walk you through how to change a current Penguin Portal account password.
This guide will show you how to request additional print pages.
You should use the "IT General Help" form if you are experiencing problems with an IT related device (PC, printer, etc) or service (network connectivity, website, etc).  Other issues that should be reported with this form include any device or service that was once working but no longer functions correctly or at all.
This article will assist you with how to remotely access your on-campus YSU machine from off campus.
List of Lab Locations, Computer Counts, Owning Department and Installed Software.
This guide will explain basic features and functions of the Dterm Series NEC telephone system.
List of Software Applications Installed in YSU Computer Labs
This article explains how to clear your web browser's cache, cookies, and history. It includes instructions for Chrome, Firefox, Safari, and Internet Explorer.
This article explains how to create a Webex meeting, along with how to join that meeting from our Cisco Webex devices. This article also explains how to join a meeting that you did not create, along with what types of meeting you are able to join.
Use this service when it has been determined IT-Application Services should process a duplicate PIDM.
List of software which can be installed remotely over the network
This article explains how to request access to Banner data.
Instructions for accessing the RDP portal and connecting to campus lab machines