Knowledge Base

Categories (8)

Account Management & Security

YSU Penguin Portal Accounts, Guest accounts, and Self Services.
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Applications & Software

Business applications and academic software used on campus.
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Communication Services

Articles relating to university phone systems, voicemail services, email, videoconferencing & communication tools
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Devices

Guidance on the use of classroom technology, university owned devices, and personal devices
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Did You Know?

Did you know? Come here to find out about a variety of topics from cyber awareness, tech tips, best practices, and more!
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File Storage

Information about File Storage, Network Drives, One Drive
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Network Services

Network (wired/wireless), Wi-Fi, Ethernet, etc.
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Teaching and Learning

Information pertaining to software and services used by faculty, advisors and students.
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Articles (5)

Archived IT News Updates

Archived IT News Articles

New Employee Guide

Technology Support Portal: Review and Approve a Workflow Request

Some services within the Technology Support Portal have an approval Workflow Step before the request may be granted, for example, Applications for Banner Security. One or more approvers must review and take action for the request to proceed to completion in a workflow.

How to Submit an IT General Help Ticket

You should use the "IT General Help" form if you are experiencing problems with an IT related device (PC, printer, etc) or service (network connectivity, website, etc).  Other issues that should be reported with this form include any device or service that was once working but no longer functions correctly or at all.

How to Submit a Ticket for an IT Request

You should use the "IT General Request" form to submit the following types of requests: computer-related assistance or information, new equipment, software, or permissions, any change to existing equipment or accounts