Popular Services
IT Customer Services offers the a variety of devices for loan to YSU Students, Faculty, and Staff based on expressed needs and availability. We currently offer laptops, mobile hot spots and web cameras. This selection is subject to change based on demand. A service fee may be assessed. Items are available on a first-come, first-served basis.
Request a New Process (job/report) or Change Existing Process (job/report) related to Banner, 3rd Party Software integrated with Banner, or custom application. Also used to request a Banner release upgrade.
This service provides students, faculty, staff, vendors or other YSU community members the ability to request a device be connected to the YSU NonStandard Network.
ONE DEVICE PER TICKET - EACH DEVICE REQUIRES ITS OWN FORM
Report an Issue/Problem in our Banner System, 3rd Party Software integrated with Banner and custom applications
Request a guest account for consultants, contractors, guest speakers, or students visiting from other universities.
Duplicate/Non-Duplicate PIDM processing
Request a Change to CRM Advise. This could include: Advisor/Faculty Access, Enhancements, New Report/Change existing Report, New/Change Communication Plan
Report Request, Report Modification, Report Caster Set-up/Modification or Create Data File/Metadata
Request information about or assistance with Recruit.
This service is for a computer replacement for a device enrolled in the Computer Refresh Initiative Program.
Staff or Faculty can use this service to request assistance with evaluation and remediation of online documents for accessibility. This service is not available for students.
Equipment borrowed from YSU must be returned by the end of the semester in which the device was borrowed. Devices may be renewed one-time for one semester by completing this service. Please complete the service request to begin the process of renewing the borrowed device.
Request a change or modification to YSU-specific processing in Recruit .
Report an issue with Office 365 Email & Calendar and/or Outlook Email
Request a Change to CRM Advance. This could include: enhancements, a new report or change to an existing report.
How to request Information/Assistance with CRM Advise
Ask a question related to our Banner System, 3rd Party Software integrated with Banner and custom applications.
Equipment borrowed from YSU must be returned by the end of the semester in which the device was borrowed. Due to COVID-19, all returns are by appointment only. Please complete the service request to begin the process of returning the borrowed device.
Expired Password, Unable to Login, Job Not Running, Coding/Programming Issues, ODS/Data Issues or Report an Issue/Problem with WebFOCUS