Popular Services
Request a New Process (job/report) or Change Existing Process (job/report) related to Banner, 3rd Party Software integrated with Banner, or custom application. Also used to request a Banner release upgrade.
Laptop Purchase Program for Students
YSU offers students the opportunity to purchase a high-quality laptop directly through the university. Each device includes four years of comprehensive support and accidental damage protection. The featured model is the Dell Pro Plus 14, part of Dell’s business-class lineup, available either as a standalone device or as part of a bundle that includes a protective case, external keyboard, and mouse.
IT Customer Services offers the a variety of devices for loan to YSU Students, Faculty, and Staff based on expressed needs and availability. We currently offer laptops, mobile hot spots and web cameras. This selection is subject to change based on demand. A service fee may be assessed. Items are available on a first-come, first-served basis.
Report an Issue/Problem in our Banner System, 3rd Party Software integrated with Banner and custom applications
Request a guest account for consultants, contractors, guest speakers, or students visiting from other universities.
Report an issue or problem related to telephone services (outages, static, etc.).
This service provides students, faculty, staff, vendors or other YSU community members the ability to request a device be connected to the YSU NonStandard Network.
ONE DEVICE PER TICKET - EACH DEVICE REQUIRES ITS OWN FORM
Duplicate/Non-Duplicate PIDM processing
Request a new report or dashboard, or request changes to an existing report.
This includes data extracts, reporting needs, or help analyzing data. If you’re not sure exactly what you need, provide as much detail as possible and we’ll help determine the best approach.
Equipment borrowed from YSU must be returned by the end of the semester in which the device was borrowed. Devices may be renewed one-time for one semester by completing this service. Please complete the service request to begin the process of renewing the borrowed device.
This service is used for reporting any incident(s) associated with a DME printer.
Request a Change to CRM Advise. This could include: Advisor/Faculty Access, Enhancements, New Report/Change existing Report, New/Change Communication Plan
Request information about or assistance with Recruit.
Request a Change to CRM Advance. This could include: enhancements, a new report or change to an existing report.
As YSU’s Digital Transformation project continues, one of the biggest components of the project is to move storage from network drives (Y-Drive) and campus shared drives to Microsoft’s Cloud-Based Storage Environment. As we continue to move forward, there will be an eventual phase out of your personal Y-Drive and department shared drives beginning May 2023. This Service creates a request for assistance in moving your data to either OneDrive, MS Teams, or Stream.
Equipment borrowed from YSU must be returned by the end of the semester in which the device was borrowed. Due to COVID-19, all returns are by appointment only. Please complete the service request to begin the process of returning the borrowed device.
Request a change or modification to YSU-specific processing in Recruit .