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    Lookup Category Clear Category
    Services or Offerings?
    Blackboard: Request 3rd Party Integration
    1. Services
    2. Teaching and Learning
    3. Blackboard
    4. Request an Integration/Feature or Report an Outage
    Use this service to request 3rd party integration for use in Blackboard
    Blackboard: Request Test Creation
    1. Services
    2. Teaching and Learning
    3. Blackboard
    4. Create/Modify Content Within a Course
    Use this service if you need to have a test created in a Blackboard Course
    Canva: Request Faculty / Staff License
    1. Services
    2. Software
    Canva: Request Faculty / Staff License
    CCTV: Camera Repair Request
    1. Services
    2. CCTV Requests
    This service requests the repair of existing CCTV Camera(s).
    CCTV: Login Issues
    1. Services
    2. CCTV Requests
    This service requests assistance with CCTV Bosch Operator Client login-related issues.
    ComDoc Printer: Report Incident
    1. Services
    2. Computers and Printers
    3. Printers
    This service is used for reporting any incident(s) associated with a ComDoc printer.
    Guest Account: Request Guest Account
    1. Services
    2. Account Management
    Request a guest account for consultants, contractors, guest speakers, or students visiting from other universities.
    Hardware: Computer Replacement/Refresh
    1. Services
    2. Computers and Printers
    3. YSU Computers
    This service is for a computer replacement for a device enrolled in the Computer Refresh Initiative Program.
    IT Consultation: Digital Accessibility Review and Remediation
    1. Services
    2. None
    Staff or Faculty can use this service to request assistance with evaluation and remediation of online documents for accessibility. This service is not available for students.
    Network: Activate Port
    1. Services
    2. Network Services
    Activate an existing network port – typically used for move of office equipment/personnel
    Network: Add Port
    1. Services
    2. Network Services
    Request a new network port –typically used for move of equipment/personnel to new area-chargeable item.
    Office 365 Email: Report Issue
    1. Services
    2. Communication and Collaboration
    3. Email / Communication
    Report an issue with Office 365 Email & Calendar and/or Outlook Email
    Penguin Portal Account: Activation Issues
    1. Services
    2. Account Management
    Get assistance activating a new YSU Penguin Portal account here.
    Penguin Portal Account: Change Current Password
    1. Services
    2. Account Management
    Assistance changing a non-expired YSU Penguin Portal account password.
    Penguin Portal Account: Reset Expired/Forgotten Password
    1. Services
    2. Account Management
    Reset an expired/forgotten YSU Penguin Portal account password here.