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This Banner Service Request is used to obtain access to HR/Payroll, Student, Financial Aid, and Alumni and Events modules, forms or data within Banner Application Navigator, Web Focus and Self-Service. Those making a request must have a business need to obtain access based on your assigned job duties. Employees or administrative supervisors (on behalf of their employees) should submit this request to add, remove or change access to Banner systems.

This service requests the repair of existing CCTV Camera(s).

Request multiple short-term guest accounts for campus visitors.

Request a guest account for consultants, contractors, guest speakers, or students visiting from other universities.

This request is used to remove out of date or unused computers, printers, phones and electronic audio/visual equipment.

Activate an existing network port – typically used for move of office equipment/personnel

Request a new network port –typically used for move of equipment/personnel to new area-chargeable item.

Use this service to request an AT&T coupon code for guests that need access to the internet from a personal device while on campus.

Report an issue with Office 365 Email & Calendar and/or Outlook Email

Get assistance activating a new YSU Penguin Portal account here.

Assistance changing a non-expired YSU Penguin Portal account password.

Reset an expired/forgotten YSU Penguin Portal account password here.

Request Software Installation

IT Customer Services offers the a variety of devices for loan to YSU Students, Faculty, and Staff based on expressed needs and availability. We currently offer laptops, mobile hot spots and web cameras.  This selection is subject to change based on demand.  Items are made available on a first-come, first-served basis.

Equipment borrowed from YSU must be returned by the end of the semester in which the device was borrowed. Due to COVID-19, all returns are by appointment only. Please complete the service request to begin the process of returning the borrowed device.