IT General Help (Incident)


As a YSU student, faculty, or staff member and as a user of YSU computer-related services, you should use this form to report when a service or device is no longer working properly.

An incident is defined as “an unplanned interruption to an IT service or reduction in the quality of an IT service.”  Examples of incidents may include computers or devices that fail to start, printers or network drives that do not show up, and software crashing or not functioning properly.

To get started, click the Request Help button on this page.

Please provide the following information:

  • Building and room number where the malfunction is occurring
  • YSU Technology Services (TS) tag number of the device (if applicable)
  • Contact information (phone number preferred)
  • Any additional information, including screenshots, error messages, or other files that you would like to include as an attachment

Additional assistance

For additional assistance, please contact the YSU Tech Desk at (330) 941-1595.

Request Help

Related Articles (1)

You should use the "IT General Help" form if you are experiencing problems with an IT related device (PC, printer, etc) or service (network connectivity, website, etc).  Other issues that should be reported with this form include any device or service that was once working but no longer functions correctly or at all.


Service ID: 19574
Tue 5/9/17 2:47 PM
Thu 7/25/19 2:36 PM