Popular Services

Request or modify an existing IT Service.


This service provides students, faculty, staff, vendors or other YSU community members the ability to request a device be connected to the YSU NonStandard Network. 

ONE DEVICE PER TICKET - EACH DEVICE REQUIRES ITS OWN FORM


Equipment borrowed from YSU must be returned by the end of the semester in which the device was borrowed. Devices may be renewed one-time for one semester by completing this service. Please complete the service request to begin the process of renewing the borrowed device.


Laptop Purchase Program for Students

YSU offers students the opportunity to purchase a high-quality laptop directly through the university. Each device includes four years of comprehensive support and accidental damage protection. The featured model is the Dell Pro Plus 14, part of Dell’s business-class lineup, available either as a standalone device or as part of a bundle that includes a protective case, external keyboard, and mouse.


Request a New Process (job/report) or Change Existing Process (job/report) related to Banner, 3rd Party Software integrated with Banner, or custom application. Also used to request a Banner release upgrade.


Equipment borrowed from YSU must be returned by the end of the semester in which the device was borrowed. Due to COVID-19, all returns are by appointment only. Please complete the service request to begin the process of returning the borrowed device.


Request Software Installation


Request a guest account for consultants, contractors, guest speakers, or students visiting from other universities.


Report an Issue/Problem in our Banner System, 3rd Party Software integrated with Banner and custom applications


Report something is broken or not functioning as it should.


Staff or Faculty can use this service to request assistance with evaluation and remediation of online documents for accessibility. This service is not available for students.


Request a Change to CRM Advise. This could include: Advisor/Faculty Access, Enhancements, New Report/Change existing Report, New/Change Communication Plan


Request supplies for Comdoc (Xerox) printers


Report a Software Issue


This service is used for reporting any incident(s) associated with a ComDoc printer.


Canva: Request Faculty / Staff License


Ask a question related to our Banner System, 3rd Party Software integrated with Banner and custom applications.


This service is for a computer replacement for a device enrolled in the Computer Refresh Initiative Program.


Use this service to create Request Course Copy, Merge, or Conversion


Use this service to add a teaching assistant, secondary Instructor, Chair, or Dean to a current course


Use this service to request the temporary restoration of Blackboard SIS Course(s) from Archives that have been removed from Production Blackboard.


Report an issue or problem related to telephone services (outages, static, etc.).


Report Request, Report Modification, Report Caster Set-up/Modification or Create Data File/Metadata


Activate an existing network port – typically used for move of office equipment/personnel