Popular Services
Request a New Process (job/report) or Change Existing Process (job/report) related to Banner, 3rd Party Software integrated with Banner, or custom application. Also used to request a Banner release upgrade.
This service provides students, faculty, staff, vendors or other YSU community members the ability to request a device be connected to the YSU NonStandard Network.
ONE DEVICE PER TICKET - EACH DEVICE REQUIRES ITS OWN FORM
IT Customer Services offers the a variety of devices for loan to YSU Students, Faculty, and Staff based on expressed needs and availability. We currently offer laptops, mobile hot spots and web cameras. This selection is subject to change based on demand. A service fee may be assessed. Items are available on a first-come, first-served basis.
Equipment borrowed from YSU must be returned by the end of the semester in which the device was borrowed. Devices may be renewed one-time for one semester by completing this service. Please complete the service request to begin the process of renewing the borrowed device.
Use this Service to Request a New Report or Modify an Existing Report.
Laptop Purchase Program for Students
YSU offers students the opportunity to purchase a high-quality laptop directly through the university. Each device includes four years of comprehensive support and accidental damage protection. The featured model is the Dell Pro Plus 14, part of Dell’s business-class lineup, available either as a standalone device or as part of a bundle that includes a protective case, external keyboard, and mouse.
Report an issue with Office 365 Email & Calendar and/or Outlook Email
Use this Service to Identify Data Issues on a Report or to Report Access Issues.
Get assistance activating a new YSU Penguin Portal account here.
Use this service to request the temporary restoration of Blackboard SIS Course(s) from Archives that have been removed from Production Blackboard.
Report an Issue/Problem in our Banner System, 3rd Party Software integrated with Banner and custom applications
Use this service to create Request Course Copy, Merge, or Conversion
Use this service to create ticket for Blackboard Course Creation
Staff or Faculty can use this service to request assistance with evaluation and remediation of online documents for accessibility. This service is not available for students.
Request a Change to CRM Advise. This could include: Advisor/Faculty Access, Enhancements, New Report/Change existing Report, New/Change Communication Plan
This service is for a computer replacement for a device enrolled in the Computer Refresh Initiative Program.
Equipment borrowed from YSU must be returned by the end of the semester in which the device was borrowed. Due to COVID-19, all returns are by appointment only. Please complete the service request to begin the process of returning the borrowed device.
As YSU’s Digital Transformation project continues, one of the biggest components of the project is to move storage from network drives (Y-Drive) and campus shared drives to Microsoft’s Cloud-Based Storage Environment. As we continue to move forward, there will be an eventual phase out of your personal Y-Drive and department shared drives beginning May 2023. This Service creates a request for assistance in moving your data to either OneDrive, MS Teams, or Stream.