Popular Services
Request a New Process (job/report) or Change Existing Process (job/report) related to Banner, 3rd Party Software integrated with Banner, or custom application. Also used to request a Banner release upgrade.
Report an Issue/Problem in our Banner System, 3rd Party Software integrated with Banner and custom applications
IT Customer Services offers the a variety of devices for loan to YSU Students, Faculty, and Staff based on expressed needs and availability. We currently offer laptops, mobile hot spots and web cameras. This selection is subject to change based on demand. A service fee may be assessed. Items are available on a first-come, first-served basis.
This service provides students, faculty, staff, vendors or other YSU community members the ability to request a device be connected to the YSU NonStandard Network.
ONE DEVICE PER TICKET - EACH DEVICE REQUIRES ITS OWN FORM
Reset an expired/forgotten YSU Penguin Portal account password here.
This service is used for reporting any incident(s) associated with a ComDoc printer.
Report an issue with Office 365 Email & Calendar and/or Outlook Email
Get assistance activating a new YSU Penguin Portal account here.
Equipment borrowed from YSU must be returned by the end of the semester in which the device was borrowed. Devices may be renewed one-time for one semester by completing this service. Please complete the service request to begin the process of renewing the borrowed device.
Request a guest account for consultants, contractors, guest speakers, or students visiting from other universities.
Ask a question related to our Banner System, 3rd Party Software integrated with Banner and custom applications.
Report Request, Report Modification, Report Caster Set-up/Modification or Create Data File/Metadata
Report an issue or problem related to telephone services (outages, static, etc.).
This service is for a computer replacement for a device enrolled in the Computer Refresh Initiative Program.
Request information about or assistance with Recruit.
Request a Change to CRM Advise. This could include: Enhancements, New Report/Change existing Report, New/Change Communication Plan
As YSU’s Digital Transformation project continues, one of the biggest components of the project is to move storage from network drives (Y-Drive) and campus shared drives to Microsoft’s Cloud-Based Storage Environment. As we continue to move forward, there will be an eventual phase out of your personal Y-Drive and department shared drives beginning May 2023. This Service creates a request for assistance in moving your data to either OneDrive, MS Teams, or Stream.
Activate an existing network port – typically used for move of office equipment/personnel
Request a change or modification to YSU-specific processing in Recruit .