Popular Services
IT Customer Services offers the a variety of devices for loan to YSU Students, Faculty, and Staff based on expressed needs and availability. We currently offer laptops, mobile hot spots and web cameras. This selection is subject to change based on demand. A service fee may be assessed. Items are available on a first-come, first-served basis.
Laptop Purchase Program for Students
YSU offers students the opportunity to purchase a high-quality laptop directly through the university. Each device includes four years of comprehensive support and accidental damage protection. The featured model is the Dell Pro Plus 14, part of Dell’s business-class lineup, available either as a standalone device or as part of a bundle that includes a protective case, external keyboard, and mouse.
Request a New Process (job/report) or Change Existing Process (job/report) related to Banner, 3rd Party Software integrated with Banner, or custom application. Also used to request a Banner release upgrade.
Equipment borrowed from YSU must be returned by the end of the semester in which the device was borrowed. Devices may be renewed one-time for one semester by completing this service. Please complete the service request to begin the process of renewing the borrowed device.
This service provides students, faculty, staff, vendors or other YSU community members the ability to request a device be connected to the YSU NonStandard Network.
ONE DEVICE PER TICKET - EACH DEVICE REQUIRES ITS OWN FORM
Report an Issue/Problem in our Banner System, 3rd Party Software integrated with Banner and custom applications
This service is for a computer replacement for a device enrolled in the Computer Refresh Initiative Program.
Request a guest account for consultants, contractors, guest speakers, or students visiting from other universities.
Ask a question related to our Banner System, 3rd Party Software integrated with Banner and custom applications.
Request a Change to CRM Advise. This could include: Advisor/Faculty Access, Enhancements, New Report/Change existing Report, New/Change Communication Plan
Request a new report or dashboard, or request changes to an existing report.
This includes data extracts, reporting needs, or help analyzing data. If you’re not sure exactly what you need, provide as much detail as possible and we’ll help determine the best approach.
Request a change or modification to YSU-specific processing in Recruit .
Use this service to create Request Course Copy, Merge, or Conversion
Duplicate/Non-Duplicate PIDM processing
Report an Issue/Problem with your voicemail
Report an issue or problem related to telephone services (outages, static, etc.).