Popular Services

IT General Request

Request or modify an existing IT Service.

IT Customer Services offers the a variety of devices for loan to YSU Students, Faculty, and Staff based on expressed needs and availability. We currently offer laptops, mobile hot spots and web cameras. This selection is subject to change based on demand. A service fee may be assessed. Items are available on a first-come, first-served basis.

IT General Help (Incident)

Report something is broken or not functioning as it should.

Banner: Request Change

Request a Change in our Banner System, 3rd Party Software integrated with Banner and custom applications Previously known as CSR

Banner: Application for Banner Services

This Banner Service Request is used to obtain access to HR/Payroll, Student, Financial Aid, and Alumni and Events modules, forms or data within Banner Application Navigator, Web Focus and Self-Service. Those making a request must have a business need to obtain access based on your assigned job duties. Employees or administrative supervisors (on behalf of their employees) should submit this request to add, remove or change access to Banner systems.

Guest Account: Request Single Guest Account

Request a guest account for consultants, contractors, guest speakers, or students visiting from other universities.

WebFOCUS: Request Report or Service

Report Request, Report Modification, Report Caster Set-up/Modification or Create Data File/Metadata

YSU Remote Support

Remote Support from IT Staff through Bomgar.

Banner: Report Issue/Problem

Report an Issue/Problem in our Banner System, 3rd Party Software integrated with Banner and custom applications

Printer: Request Toner

Request toner for YSU printers

Hardware: Purchase New Computer

This is a request to purchase a new computer.

Voicemail: Request New/Reset/Removal

Voicemail Service Requests

Banner: Request Information/Assistance

Request information and/or assistance with our Banner System, 3rd Party Software integrated with Banner and custom applications.

Request Software Installation

CCTV: Camera Repair Request

This service requests the repair of existing CCTV Camera(s).

Voicemail: Report Voicemail Not Working

Report an Issue/Problem with your voicemail

Network: Activate Port

Activate an existing network port – typically used for move of office equipment/personnel

WebFOCUS: Report Issue/Problem

Expired Password, Unable to Login, Job Not Running, Coding/Programming Issues, ODS/Data Issues or Report an Issue/Problem with WebFOCUS

CCTV: Camera View Request

This service requests the rights to view CCTV Camera(s).

Return YSU Loaner Equipment

Equipment borrowed from YSU must be returned by the end of the semester in which the device was borrowed. Due to COVID-19, all returns are by appointment only. Please complete the service request to begin the process of returning the borrowed device.

CCTV: Viewing App Installation Request

This service requests the installation of the camera viewing application, Operator Client.

IT Consultation

Request for information from IT. Ask a question, for general assistance or for a consultation.

Office 365 Email: Report Issue

Report an issue with Office 365 Email & Calendar and/or Outlook Email

Network: Request AT&T WiFi Coupon Code

Use this service to request an AT&T coupon code for guests that need access to the internet from a personal device while on campus.

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