Popular Services

Request or modify an existing IT Service.

IT Customer Services offers the a variety of devices for loan to YSU Students, Faculty, and Staff based on expressed needs and availability. We currently offer laptops, mobile hot spots and web cameras.  This selection is subject to change based on demand.  A service fee may be assessed. Items are available on a first-come, first-served basis.

Request a Change in our Banner System, 3rd Party Software integrated with Banner and custom applications Previously known as CSR

This Banner Service Request is used to obtain access to HR/Payroll, Student, Financial Aid, and Alumni and Events modules, forms or data within Banner Application Navigator, Web Focus and Self-Service. Those making a request must have a business need to obtain access based on your assigned job duties. Employees or administrative supervisors (on behalf of their employees) should submit this request to add, remove or change access to Banner systems.

Report something is broken or not functioning as it should.

Equipment borrowed from YSU must be returned by the end of the semester in which the device was borrowed. Devices may be renewed one-time for one semester by completing this service. Please complete the service request to begin the process of renewing the borrowed device.

Report Request, Report Modification, Report Caster Set-up/Modification or Create Data File/Metadata

Report an Issue/Problem in our Banner System, 3rd Party Software integrated with Banner and custom applications

Request Software Installation

Duplicate/Non-Duplicate PIDM processing

Equipment borrowed from YSU must be returned by the end of the semester in which the device was borrowed. Due to COVID-19, all returns are by appointment only. Please complete the service request to begin the process of returning the borrowed device.

Request information and/or assistance with our Banner System, 3rd Party Software integrated with Banner and custom applications.

Staff or Faculty can use this service to request assistance with evaluation and remediation of online documents for accessibility. This service is not available for students.

Use this service to request an AT&T coupon code for guests that need access to the internet from a personal device while on campus.

Expired Password, Unable to Login, Job Not Running, Coding/Programming Issues, ODS/Data Issues or Report an Issue/Problem with WebFOCUS

Request a guest account for consultants, contractors, guest speakers, or students visiting from other universities.

Remote Support from IT Staff through Bomgar.

Don't know where to begin when considering new software, equipment, or innovative business ideas in your office? Request an IT Consultation.  Use this service to request a consultation with an IT professional.   This request is not to be used when you are reporting a problem with equipment or services or to request support for the Banner ERP system.

Voicemail Service Requests

Report an issue with Office 365 Email & Calendar and/or Outlook Email

Reset an expired/forgotten YSU Penguin Portal account password here.

Get assistance activating a new YSU Penguin Portal account here.

Request toner for YSU printers

ITS Customer Services offers a wide variety of technology related workshops and self-paced courses to help you master a new skill.

This service requests the repair of existing CCTV Camera(s).