Popular Services

IT General Request

Request or modify an existing IT Service.

IT Customer Services offers the a variety of devices for loan to YSU Students, Faculty, and Staff based on expressed needs and availability. We currently offer laptops, mobile hot spots and web cameras. This selection is subject to change based on demand. A service fee may be assessed. Items are available on a first-come, first-served basis.

Banner: Request Change

Request a Change in our Banner System, 3rd Party Software integrated with Banner and custom applications Previously known as CSR

Banner: Application for Banner Services

This Banner Service Request is used to obtain access to HR/Payroll, Student, Financial Aid, and Alumni and Events modules, forms or data within Banner Application Navigator, Web Focus and Self-Service. Those making a request must have a business need to obtain access based on your assigned job duties. Employees or administrative supervisors (on behalf of their employees) should submit this request to add, remove or change access to Banner systems.

IT General Help (Incident)

Report something is broken or not functioning as it should.

Renew YSU Loaner Equipment

Equipment borrowed from YSU must be returned by the end of the semester in which the device was borrowed. Devices may be renewed one-time for one semester by completing this service. Please complete the service request to begin the process of renewing the borrowed device.

WebFOCUS: Request Report or Service

Report Request, Report Modification, Report Caster Set-up/Modification or Create Data File/Metadata

Banner: Report Issue/Problem

Report an Issue/Problem in our Banner System, 3rd Party Software integrated with Banner and custom applications

Request Software Installation

Banner: Request Duplicate PIDM Correction

Duplicate/Non-Duplicate PIDM processing

Return YSU Loaner Equipment

Equipment borrowed from YSU must be returned by the end of the semester in which the device was borrowed. Due to COVID-19, all returns are by appointment only. Please complete the service request to begin the process of returning the borrowed device.

Banner: Request Information/Assistance

Request information and/or assistance with our Banner System, 3rd Party Software integrated with Banner and custom applications.

IT Consultation: Digital Accessibility Review and Remediation

Staff or Faculty can use this service to request assistance with evaluation and remediation of online documents for accessibility. This service is not available for students.

Network: Request AT&T WiFi Coupon Code

Use this service to request an AT&T coupon code for guests that need access to the internet from a personal device while on campus.

WebFOCUS: Report Issue/Problem

Expired Password, Unable to Login, Job Not Running, Coding/Programming Issues, ODS/Data Issues or Report an Issue/Problem with WebFOCUS

Guest Account: Request Single Guest Account

Request a guest account for consultants, contractors, guest speakers, or students visiting from other universities.

YSU Remote Support

Remote Support from IT Staff through Bomgar.

IT Consultation Service

Don't know where to begin when considering new software, equipment, or innovative business ideas in your office? Request an IT Consultation. Use this service to request a consultation with an IT professional. This request is not to be used when you are reporting a problem with equipment or services or to request support for the Banner ERP system.

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