Popular Services
Request a New Process (job/report) or Change Existing Process (job/report) related to Banner, 3rd Party Software integrated with Banner, or custom application. Also used to request a Banner release upgrade.
This service provides students, faculty, staff, vendors or other YSU community members the ability to request a device be connected to the YSU NonStandard Network.
ONE DEVICE PER TICKET - EACH DEVICE REQUIRES ITS OWN FORM
IT Customer Services offers the a variety of devices for loan to YSU Students, Faculty, and Staff based on expressed needs and availability. We currently offer laptops, mobile hot spots and web cameras. This selection is subject to change based on demand. A service fee may be assessed. Items are available on a first-come, first-served basis.
Report Request, Report Modification, Report Caster Set-up/Modification or Create Data File/Metadata
Equipment borrowed from YSU must be returned by the end of the semester in which the device was borrowed. Devices may be renewed one-time for one semester by completing this service. Please complete the service request to begin the process of renewing the borrowed device.
Report an Issue/Problem in our Banner System, 3rd Party Software integrated with Banner and custom applications
Laptop Purchase Program for Students
YSU offers students the opportunity to purchase a high-quality laptop directly through the university. Each device includes four years of comprehensive support and accidental damage protection. The featured model is the Dell Pro Plus 14, part of Dell’s business-class lineup, available either as a standalone device or as part of a bundle that includes a protective case, external keyboard, and mouse.
Staff or Faculty can use this service to request assistance with evaluation and remediation of online documents for accessibility. This service is not available for students.
Report an issue with Office 365 Email & Calendar and/or Outlook Email
Request a guest account for consultants, contractors, guest speakers, or students visiting from other universities.
Use this service to request the temporary restoration of Blackboard SIS Course(s) from Archives that have been removed from Production Blackboard.
How to request Information/Assistance with CRM Advise
Duplicate/Non-Duplicate PIDM processing
Expired Password, Unable to Login, Job Not Running, Coding/Programming Issues, ODS/Data Issues or Report an Issue/Problem with WebFOCUS
Use this service to create Request Course Copy, Merge, or Conversion
Use this service to create ticket for Blackboard Course Creation
Use this service to request 3rd party integration for use in Blackboard
Get assistance activating a new YSU Penguin Portal account here.