Popular Services
This Banner Service Request is used to obtain access to HR/Payroll, Student, Financial Aid, and Alumni and Events modules, forms or data within Banner Application Navigator and Self-Service. Those making a request must have a business need to obtain access based on your assigned job duties. Employees or administrative supervisors (on behalf of their employees) should submit this request to add, remove or change access to Banner systems.
Request a New Process (job/report) or Change Existing Process (job/report) related to Banner, 3rd Party Software integrated with Banner, or custom application. Also used to request a Banner release upgrade.
IT Customer Services offers the a variety of devices for loan to YSU Students, Faculty, and Staff based on expressed needs and availability. We currently offer laptops, mobile hot spots and web cameras. This selection is subject to change based on demand. A service fee may be assessed. Items are available on a first-come, first-served basis.
Request a new report or dashboard, or request changes to an existing report.
This includes data extracts, reporting needs, or help analyzing data. If you’re not sure exactly what you need, provide as much detail as possible and we’ll help determine the best approach.
This service provides students, faculty, staff, vendors or other YSU community members the ability to request a device be connected to the YSU NonStandard Network.
ONE DEVICE PER TICKET - EACH DEVICE REQUIRES ITS OWN FORM
Request a Change to CRM Advise. This could include: Advisor/Faculty Access, Enhancements, New Report/Change existing Report, New/Change Communication Plan
Assistance changing a non-expired YSU Penguin Portal account password.
This Banner Security Request is used to request access to Finance modules, forms or data within Banner Application Navigator and Self-Service. This service is only available to the Coordinator of Financial Systems and Finance Data Custodian.
How to request Information/Assistance with CRM Advise
Request a guest account for consultants, contractors, guest speakers, or students visiting from other universities.
Laptop Purchase Program for Students
YSU offers students the opportunity to purchase a high-quality laptop directly through the university. Each device includes four years of comprehensive support and accidental damage protection. The featured model is the Dell Pro Plus 14, part of Dell’s business-class lineup, available either as a standalone device or as part of a bundle that includes a protective case, external keyboard, and mouse.
Equipment borrowed from YSU must be returned by the end of the semester in which the device was borrowed. Devices may be renewed one-time for one semester by completing this service. Please complete the service request to begin the process of renewing the borrowed device.
Report an issue with a report, dashboard, or underlying data, including incorrect data, missing information, or access issues.
Provide details about what you’re seeing so we can investigate and route the issue to the appropriate team.
Use this service to request the temporary restoration of Blackboard SIS Course(s) from Archives that have been removed from Production Blackboard.
This service is used for reporting any incident(s) associated with a DME printer.
Get assistance activating a new YSU Penguin Portal account here.
Report an Issue/Problem in our Banner System, 3rd Party Software integrated with Banner and custom applications
Ask a question related to our Banner System, 3rd Party Software integrated with Banner and custom applications.
Report an issue with Office 365 Email & Calendar and/or Outlook Email