Popular Services

Request or modify an existing IT Service.

IT Customer Services offers the a variety of devices for loan to YSU Students, Faculty, and Staff based on expressed needs and availability. We currently offer laptops, mobile hot spots and web cameras.  This selection is subject to change based on demand.  A service fee may be assessed. Items are available on a first-come, first-served basis.

Report something is broken or not functioning as it should.

Request a Change in our Banner System, 3rd Party Software integrated with Banner and custom applications Previously known as CSR

This Banner Service Request is used to obtain access to HR/Payroll, Student, Financial Aid, and Alumni and Events modules, forms or data within Banner Application Navigator, Web Focus and Self-Service. Those making a request must have a business need to obtain access based on your assigned job duties. Employees or administrative supervisors (on behalf of their employees) should submit this request to add, remove or change access to Banner systems.

Request a guest account for consultants, contractors, guest speakers, or students visiting from other universities.

Report Request, Report Modification, Report Caster Set-up/Modification or Create Data File/Metadata

Remote Support from IT Staff through Bomgar.

Report an Issue/Problem in our Banner System, 3rd Party Software integrated with Banner and custom applications

Request toner for YSU printers

This is a request to purchase a new computer.

Voicemail Service Requests

Request information and/or assistance with our Banner System, 3rd Party Software integrated with Banner and custom applications.

Request Software Installation

This service requests the repair of existing CCTV Camera(s).

Report an Issue/Problem with your voicemail

Activate an existing network port – typically used for move of office equipment/personnel

Expired Password, Unable to Login, Job Not Running, Coding/Programming Issues, ODS/Data Issues or Report an Issue/Problem with WebFOCUS

This service requests the rights to view CCTV Camera(s).

Equipment borrowed from YSU must be returned by the end of the semester in which the device was borrowed. Due to COVID-19, all returns are by appointment only. Please complete the service request to begin the process of returning the borrowed device.

This service requests the installation of the camera viewing application, Operator Client.

Request for information from IT. Ask a question, for general assistance or for a consultation.

Report an issue with Office 365 Email & Calendar and/or Outlook Email

Use this service to request an AT&T coupon code for guests that need access to the internet from a personal device while on campus.

Report a Software Issue