Popular Services

Request or modify an existing IT Service.

Request a Change in our Banner System, 3rd Party Software integrated with Banner and custom applications Previously known as CSR

Report something is broken or not functioning as it should.

This Banner Service Request is used to obtain access to HR/Payroll, Student, Financial Aid, and Alumni and Events modules, forms or data within Banner Application Navigator, Web Focus and Self-Service. Those making a request must have a business need to obtain access based on your assigned job duties. Employees or administrative supervisors (on behalf of their employees) should submit this request to add, remove or change access to Banner systems.

Equipment borrowed from YSU must be returned by the end of the semester in which the device was borrowed. Due to COVID-19, all returns are by appointment only. Please complete the service request to begin the process of returning the borrowed device.

Report Request, Report Modification, Report Caster Set-up/Modification or Create Data File/Metadata

Request a guest account for consultants, contractors, guest speakers, or students visiting from other universities.

Request Software Installation

IT Customer Services offers the a variety of devices for loan to YSU Students, Faculty, and Staff based on expressed needs and availability. We currently offer laptops, mobile hot spots and web cameras.  This selection is subject to change based on demand.  Items are made available on a first-come, first-served basis.

This is a request to purchase a new computer.

Request toner for YSU printers

Report an Issue/Problem in our Banner System, 3rd Party Software integrated with Banner and custom applications

Report an Issue/Problem with your voicemail

Request information and/or assistance with our Banner System, 3rd Party Software integrated with Banner and custom applications.

Remote Support from IT Staff through Bomgar.

Get assistance activating a new YSU Penguin Portal account here.

Activate an existing network port – typically used for move of office equipment/personnel

Report an issue with Office 365 Email & Calendar and/or Outlook Email

Request for information from IT. Ask a question, for general assistance or for a consultation.

Voicemail Service Requests

Report an issue with YMES (YSU Mass Email System)

Duplicate/Non-Duplicate PIDM processing

This service requests the installation of the camera viewing application, Operator Client.

Request multiple short-term guest accounts for campus visitors.

Report a Software Issue