Popular Services

Request or modify an existing IT Service.


Request a New Process (job/report) or Change Existing Process (job/report) related to Banner, 3rd Party Software integrated with Banner, or custom application. Also used to request a Banner release upgrade.


Report something is broken or not functioning as it should.


Request Software Installation


Report an Issue/Problem in our Banner System, 3rd Party Software integrated with Banner and custom applications


This service is used for reporting any incident(s) associated with a ComDoc printer.


This service provides students, faculty, staff, vendors or other YSU community members the ability to request a device be connected to the YSU NonStandard Network. 

ONE DEVICE PER TICKET - EACH DEVICE REQUIRES ITS OWN FORM


Use this Service to Request a New Report or Modify an Existing Report.


IT Customer Services offers the a variety of devices for loan to YSU Students, Faculty, and Staff based on expressed needs and availability. We currently offer laptops, mobile hot spots and web cameras.  This selection is subject to change based on demand.  A service fee may be assessed. Items are available on a first-come, first-served basis.


Request supplies for Comdoc (Xerox) printers


Request a guest account for consultants, contractors, guest speakers, or students visiting from other universities.


Canva: Request Faculty / Staff License


Report an issue with Office 365 Email & Calendar and/or Outlook Email


Report an issue or problem related to telephone services (outages, static, etc.).


Report a Software Issue


This service is for a computer replacement for a device enrolled in the Computer Refresh Initiative Program.


Ask a question related to our Banner System, 3rd Party Software integrated with Banner and custom applications.


Staff or Faculty can use this service to request assistance with evaluation and remediation of online documents for accessibility. This service is not available for students.


This service requests the rights to view CCTV Camera(s).


Equipment borrowed from YSU must be returned by the end of the semester in which the device was borrowed. Devices may be renewed one-time for one semester by completing this service. Please complete the service request to begin the process of renewing the borrowed device.


Request a change or modification to YSU-specific processing in Recruit .


Use this service to submit any blackboard request that does not fall under any of the topics listed on the previous page