My Recently Visited Services
IT Customer Services offers the a variety of devices for loan to YSU Students, Faculty, and Staff based on expressed needs and availability. We currently offer laptops, mobile hot spots and web cameras. This selection is subject to change based on demand. A service fee may be assessed. Items are available on a first-come, first-served basis.
Assistance changing a non-expired YSU Penguin Portal account password.
This service is for a computer replacement for a device enrolled in the Computer Refresh Initiative Program.
Laptop Purchase Program for Students
YSU offers students the opportunity to purchase a high-quality laptop directly through the university. Each device includes four years of comprehensive support and accidental damage protection. The featured model is the Dell Pro Plus 14, part of Dell’s business-class lineup, available either as a standalone device or as part of a bundle that includes a protective case, external keyboard, and mouse.
Equipment borrowed from YSU must be returned by the end of the semester in which the device was borrowed. Due to COVID-19, all returns are by appointment only. Please complete the service request to begin the process of returning the borrowed device.
Use this service to create Request Course Copy, Merge, or Conversion
ITS Training Services offers a wide variety of technology related workshops and self-paced courses to help you master new skills.
Request a new report or dashboard, or request changes to an existing report.
This includes data extracts, reporting needs, or help analyzing data. If you’re not sure exactly what you need, provide as much detail as possible and we’ll help determine the best approach.
This service provides students, faculty, staff, vendors or other YSU community members the ability to request a device be connected to the YSU NonStandard Network.
ONE DEVICE PER TICKET - EACH DEVICE REQUIRES ITS OWN FORM
This service is used for any questions, general help, access requests, or data requests related to LiveAlumni.
Use this service to create ticket for Blackboard Course Creation
Use this service if you are looking to request training that is outside of the existing workshops that are currently provided by IT Training Services. The workshop request will be evaluated and subject to approval with a minimum of 7 day lead time/scheduling. Upon submission of the request, a training staff member will evaluate and schedule a follow-up discussion to create a plan of action
This service requests assistance with CCTV Bosch Operator Client login-related issues.
Use this service to add a teaching assistant, secondary Instructor, Chair, or Dean to a current course
Staff or Faculty can use this service to request assistance with evaluation and remediation of online documents for accessibility. This service is not available for students.
Reset an expired/forgotten YSU Penguin Portal account password here.
Request a change or modification to YSU-specific processing in Recruit .
Report and resolve hardware and software issues in a classroom.