My Recently Visited Services
Equipment borrowed from YSU must be returned by the end of the semester in which the device was borrowed. Devices may be renewed one-time for one semester by completing this service. Please complete the service request to begin the process of renewing the borrowed device.
Get assistance activating a new YSU Penguin Portal account here.
Report an issue with a report, dashboard, or underlying data, including incorrect data, missing information, or access issues.
Provide details about what you’re seeing so we can investigate and route the issue to the appropriate team.
IT Customer Services offers the a variety of devices for loan to YSU Students, Faculty, and Staff based on expressed needs and availability. We currently offer laptops, mobile hot spots and web cameras. This selection is subject to change based on demand. A service fee may be assessed. Items are available on a first-come, first-served basis.
Report an Issue/Problem in our Banner System, 3rd Party Software integrated with Banner and custom applications
Laptop Purchase Program for Students
YSU offers students the opportunity to purchase a high-quality laptop directly through the university. Each device includes four years of comprehensive support and accidental damage protection. The featured model is the Dell Pro Plus 14, part of Dell’s business-class lineup, available either as a standalone device or as part of a bundle that includes a protective case, external keyboard, and mouse.
Use this service to submit any blackboard request that does not fall under any of the topics listed on the previous page
Use this service to request the temporary restoration of Blackboard SIS Course(s) from Archives that have been removed from Production Blackboard.
Use this service to request Individual/Group/Accessibility Training or a Blackboard Consultation
Use this service to create ticket for either Designing or Redesigning a blackboard course
Use this service to request 3rd party integration for use in Blackboard
Duplicate/Non-Duplicate PIDM processing
Equipment borrowed from YSU must be returned by the end of the semester in which the device was borrowed. Due to COVID-19, all returns are by appointment only. Please complete the service request to begin the process of returning the borrowed device.
Use this service to report a problem with a video conferencing tool.
Report an issue with Office 365 Email & Calendar and/or Outlook Email
Request a Change to CRM Advance. This could include: enhancements, a new report or change to an existing report.
This service is used for any questions, general help, access requests, or data requests related to LiveAlumni.
Request a new report or dashboard, or request changes to an existing report.
This includes data extracts, reporting needs, or help analyzing data. If you’re not sure exactly what you need, provide as much detail as possible and we’ll help determine the best approach.
Use this service to request the setup of content within a course, other than tests.