My Recently Visited Services
ITS Training Services offers a wide variety of technology related workshops and self-paced courses to help you master new skills.
IT Customer Services offers the a variety of devices for loan to YSU Students, Faculty, and Staff based on expressed needs and availability. We currently offer laptops, mobile hot spots and web cameras. This selection is subject to change based on demand. A service fee may be assessed. Items are available on a first-come, first-served basis.
This service provides students, faculty, staff, vendors or other YSU community members the ability to request a device be connected to the YSU NonStandard Network.
ONE DEVICE PER TICKET - EACH DEVICE REQUIRES ITS OWN FORM
Request a New Process (job/report) or Change Existing Process (job/report) related to Banner, 3rd Party Software integrated with Banner, or custom application. Also used to request a Banner release upgrade.
This service requests the installation of the camera viewing application, Operator Client.
Staff or Faculty can use this service to request assistance with evaluation and remediation of online documents for accessibility. This service is not available for students.
Report and resolve hardware and software issues in a classroom.
Request a change or modification to YSU-specific processing in Recruit .
Use this service to request the temporary restoration of Blackboard SIS Course(s) from Archives that have been removed from Production Blackboard.
Laptop Purchase Program for Students
YSU offers students the opportunity to purchase a high-quality laptop directly through the university. Each device includes four years of comprehensive support and accidental damage protection. The featured model is the Dell Pro Plus 14, part of Dell’s business-class lineup, available either as a standalone device or as part of a bundle that includes a protective case, external keyboard, and mouse.
Assistance changing a non-expired YSU Penguin Portal account password.
Equipment borrowed from YSU must be returned by the end of the semester in which the device was borrowed. Devices may be renewed one-time for one semester by completing this service. Please complete the service request to begin the process of renewing the borrowed device.
Duplicate/Non-Duplicate PIDM processing
Use this service to request 3rd party integration for use in Blackboard
Report an issue or problem related to telephone services (outages, static, etc.).
Report an issue and/or problem in CRM Advance.
Use this service to create ticket for Blackboard Course Creation
Use this service to create Request Course Copy, Merge, or Conversion