My Recently Visited Services
Reset an expired/forgotten YSU Penguin Portal account password here.
Assistance changing a non-expired YSU Penguin Portal account password.
IT Customer Services offers the a variety of devices for loan to YSU Students, Faculty, and Staff based on expressed needs and availability. We currently offer laptops, mobile hot spots and web cameras. This selection is subject to change based on demand. A service fee may be assessed. Items are available on a first-come, first-served basis.
Request a New Process (job/report) or Change Existing Process (job/report) related to Banner, 3rd Party Software integrated with Banner, or custom application. Also used to request a Banner release upgrade.
Laptop Purchase Program for Students
YSU offers students the opportunity to purchase a high-quality laptop directly through the university. Each device includes four years of comprehensive support and accidental damage protection. The featured model is the Dell Pro Plus 14, part of Dell’s business-class lineup, available either as a standalone device or as part of a bundle that includes a protective case, external keyboard, and mouse.
This service requests assistance with CCTV Bosch Operator Client login-related issues.
This service provides students, faculty, staff, vendors or other YSU community members the ability to request a device be connected to the YSU NonStandard Network.
ONE DEVICE PER TICKET - EACH DEVICE REQUIRES ITS OWN FORM
Request a Change to CRM Advise. This could include: Advisor/Faculty Access, Enhancements, New Report/Change existing Report, New/Change Communication Plan
How to request Information/Assistance with CRM Advise
Get assistance activating a new YSU Penguin Portal account here.
Request a guest account for consultants, contractors, guest speakers, or students visiting from other universities.
Request a new network port –typically used for move of equipment/personnel to new area-chargeable item.
Use this service to request the temporary restoration of Blackboard SIS Course(s) from Archives that have been removed from Production Blackboard.
Duplicate/Non-Duplicate PIDM processing
This service is used for reporting any incident(s) associated with a DME printer.
Use this service if you need to have a test created in a Blackboard Course
Equipment borrowed from YSU must be returned by the end of the semester in which the device was borrowed. Devices may be renewed one-time for one semester by completing this service. Please complete the service request to begin the process of renewing the borrowed device.
Use this service to request the setup of content within a course, other than tests.
Use this service if you need to request to make course documents accessible
Use this service to create ticket for Blackboard Course Creation