My Recently Visited Services

This service is for a computer replacement for a device enrolled in the Computer Refresh Initiative Program.


Get assistance activating a new YSU Penguin Portal account here.


Use this service to report a current outage or issue in Blackboard


Report an Issue/Problem in our Banner System, 3rd Party Software integrated with Banner and custom applications


Report an Issue/Problem with your voicemail


Report an issue or problem related to telephone services (outages, static, etc.).


Use this service to create ticket for Blackboard Course Creation


Request a change or modification to YSU-specific processing in Recruit .


Reset an expired/forgotten YSU Penguin Portal account password here.


Use this service to request Individual/Group/Accessibility Training or a Blackboard Consultation


This service requests the rights to view CCTV Camera(s).


Use this service to add a teaching assistant, secondary Instructor, Chair, or Dean to a current course


Request Software Installation


Request a guest account for consultants, contractors, guest speakers, or students visiting from other universities.


This service provides students, faculty, staff, vendors or other YSU community members the ability to request a device be connected to the YSU NonStandard Network. 

ONE DEVICE PER TICKET - EACH DEVICE REQUIRES ITS OWN FORM


Request a new network port –typically used for move of equipment/personnel to new area-chargeable item.


Staff or Faculty can use this service to request assistance with evaluation and remediation of online documents for accessibility. This service is not available for students.


Request or modify an existing IT Service.


Equipment borrowed from YSU must be returned by the end of the semester in which the device was borrowed. Devices may be renewed one-time for one semester by completing this service. Please complete the service request to begin the process of renewing the borrowed device.


Report an issue and/or problem in CRM Advise.


Report something is broken or not functioning as it should.


Equipment borrowed from YSU must be returned by the end of the semester in which the device was borrowed. Due to COVID-19, all returns are by appointment only. Please complete the service request to begin the process of returning the borrowed device.


Activate an existing network port – typically used for move of office equipment/personnel


Laptop Purchase Program for Students

YSU offers students the opportunity to purchase a high-quality laptop directly through the university. Each device includes four years of comprehensive support and accidental damage protection. The featured model is the Dell Pro Plus 14, part of Dell’s business-class lineup, available either as a standalone device or as part of a bundle that includes a protective case, external keyboard, and mouse.


Use this request to whitelist a new sending domain or email service so that it is properly configured with SPF/DKIM and protected by DMARC (Valimail). This ensures secure, trusted delivery of your email.