My Recently Visited Services
Report and resolve hardware and software issues in a classroom.
This service provides students, faculty, staff, vendors or other YSU community members the ability to request a device be connected to the YSU NonStandard Network.
ONE DEVICE PER TICKET - EACH DEVICE REQUIRES ITS OWN FORM
Report an issue or problem related to telephone services (outages, static, etc.).
Use this service to request Individual/Group/Accessibility Training or a Blackboard Consultation
Assistance changing a non-expired YSU Penguin Portal account password.
Use this service to create Request Course Copy, Merge, or Conversion
Equipment borrowed from YSU must be returned by the end of the semester in which the device was borrowed. Devices may be renewed one-time for one semester by completing this service. Please complete the service request to begin the process of renewing the borrowed device.
Report an Issue/Problem in our Banner System, 3rd Party Software integrated with Banner and custom applications
Use this service to present an idea for a new feature you would like to see in Blackboard
Request a new report or dashboard, or request changes to an existing report.
This includes data extracts, reporting needs, or help analyzing data. If you’re not sure exactly what you need, provide as much detail as possible and we’ll help determine the best approach.
Report an issue with a report, dashboard, or underlying data, including incorrect data, missing information, or access issues.
Provide details about what you’re seeing so we can investigate and route the issue to the appropriate team.
Request a New Process (job/report) or Change Existing Process (job/report) related to Banner, 3rd Party Software integrated with Banner, or custom application. Also used to request a Banner release upgrade.
IT Customer Services offers the a variety of devices for loan to YSU Students, Faculty, and Staff based on expressed needs and availability. We currently offer laptops, mobile hot spots and web cameras. This selection is subject to change based on demand. A service fee may be assessed. Items are available on a first-come, first-served basis.
Get assistance activating a new YSU Penguin Portal account here.
Report an Issue/Problem with your voicemail
Use this service if you are looking to request training that is outside of the existing workshops that are currently provided by IT Training Services. The workshop request will be evaluated and subject to approval with a minimum of 7 day lead time/scheduling. Upon submission of the request, a training staff member will evaluate and schedule a follow-up discussion to create a plan of action
Use this service if you need to have a test created in a Blackboard Course
Request information about or assistance with Recruit.
Request a Change to CRM Advise. This could include: Advisor/Faculty Access, Enhancements, New Report/Change existing Report, New/Change Communication Plan
Laptop Purchase Program for Students
YSU offers students the opportunity to purchase a high-quality laptop directly through the university. Each device includes four years of comprehensive support and accidental damage protection. The featured model is the Dell Pro Plus 14, part of Dell’s business-class lineup, available either as a standalone device or as part of a bundle that includes a protective case, external keyboard, and mouse.
Request a guest account for consultants, contractors, guest speakers, or students visiting from other universities.