My Recently Visited Services
Staff or Faculty can use this service to request assistance with evaluation and remediation of online documents for accessibility. This service is not available for students.
Laptop Purchase Program for Students
YSU offers students the opportunity to purchase a high-quality laptop directly through the university. Each device includes four years of comprehensive support and accidental damage protection. The featured model is the Dell Pro Plus 14, part of Dell’s business-class lineup, available either as a standalone device or as part of a bundle that includes a protective case, external keyboard, and mouse.
IT Customer Services offers the a variety of devices for loan to YSU Students, Faculty, and Staff based on expressed needs and availability. We currently offer laptops, mobile hot spots and web cameras. This selection is subject to change based on demand. A service fee may be assessed. Items are available on a first-come, first-served basis.
Report an issue with a report, dashboard, or underlying data, including incorrect data, missing information, or access issues.
Provide details about what you’re seeing so we can investigate and route the issue to the appropriate team.
Equipment borrowed from YSU must be returned by the end of the semester in which the device was borrowed. Due to COVID-19, all returns are by appointment only. Please complete the service request to begin the process of returning the borrowed device.
Get assistance activating a new YSU Penguin Portal account here.
Use this service to request the setup of content within a course, other than tests.
Request a New Process (job/report) or Change Existing Process (job/report) related to Banner, 3rd Party Software integrated with Banner, or custom application. Also used to request a Banner release upgrade.
How to request Information/Assistance with CRM Advise
This service requests assistance with CCTV Bosch Operator Client login-related issues.
This service provides students, faculty, staff, vendors or other YSU community members the ability to request a device be connected to the YSU NonStandard Network.
ONE DEVICE PER TICKET - EACH DEVICE REQUIRES ITS OWN FORM
Assistance changing a non-expired YSU Penguin Portal account password.
This service is for a computer replacement for a device enrolled in the Computer Refresh Initiative Program.
Use this service to request 3rd party integration for use in Blackboard
Request a guest account for consultants, contractors, guest speakers, or students visiting from other universities.
Use this service to create ticket for Blackboard Course Creation
Request a Change to CRM Advance. This could include: enhancements, a new report or change to an existing report.
Use this service to request Individual/Group/Accessibility Training or a Blackboard Consultation