My Recently Visited Services
Laptop Purchase Program for Students
YSU offers students the opportunity to purchase a high-quality laptop directly through the university. Each device includes four years of comprehensive support and accidental damage protection. The featured model is the Dell Pro Plus 14, part of Dell’s business-class lineup, available either as a standalone device or as part of a bundle that includes a protective case, external keyboard, and mouse.
IT Customer Services offers the a variety of devices for loan to YSU Students, Faculty, and Staff based on expressed needs and availability. We currently offer laptops, mobile hot spots and web cameras. This selection is subject to change based on demand. A service fee may be assessed. Items are available on a first-come, first-served basis.
Report an Issue/Problem in our Banner System, 3rd Party Software integrated with Banner and custom applications
This service provides students, faculty, staff, vendors or other YSU community members the ability to request a device be connected to the YSU NonStandard Network.
ONE DEVICE PER TICKET - EACH DEVICE REQUIRES ITS OWN FORM
Get assistance activating a new YSU Penguin Portal account here.
Equipment borrowed from YSU must be returned by the end of the semester in which the device was borrowed. Devices may be renewed one-time for one semester by completing this service. Please complete the service request to begin the process of renewing the borrowed device.
Request a new network port –typically used for move of equipment/personnel to new area-chargeable item.
Activate an existing network port – typically used for move of office equipment/personnel
Request a New Process (job/report) or Change Existing Process (job/report) related to Banner, 3rd Party Software integrated with Banner, or custom application. Also used to request a Banner release upgrade.
Use this service to request the temporary restoration of Blackboard SIS Course(s) from Archives that have been removed from Production Blackboard.
This service is used for any questions, general help, access requests, or data requests related to LiveAlumni.
This service is for a computer replacement for a device enrolled in the Computer Refresh Initiative Program.
Report an issue or problem related to telephone services (outages, static, etc.).
Report an issue with Office 365 Email & Calendar and/or Outlook Email
This service requests the installation of the camera viewing application, Operator Client.
Request a guest account for consultants, contractors, guest speakers, or students visiting from other universities.
This service requests the installation of a new or replacement of an existing CCTV Camera.
Request a new report or dashboard, or request changes to an existing report.
This includes data extracts, reporting needs, or help analyzing data. If you’re not sure exactly what you need, provide as much detail as possible and we’ll help determine the best approach.
Staff or Faculty can use this service to request assistance with evaluation and remediation of online documents for accessibility. This service is not available for students.
How to request Information/Assistance with CRM Advise
Report an issue and/or problem in CRM Advance.
Request a Change to CRM Advance. This could include: enhancements, a new report or change to an existing report.