My Recently Visited Services
Use this service to present an idea for a new feature you would like to see in Blackboard
This service provides students, faculty, staff, vendors or other YSU community members the ability to request a device be connected to the YSU NonStandard Network.
ONE DEVICE PER TICKET - EACH DEVICE REQUIRES ITS OWN FORM
Use this service to request the temporary restoration of Blackboard SIS Course(s) from Archives that have been removed from Production Blackboard.
Use this service to request the setup of content within a course, other than tests.
Use this service to create ticket for either Designing or Redesigning a blackboard course
IT Customer Services offers the a variety of devices for loan to YSU Students, Faculty, and Staff based on expressed needs and availability. We currently offer laptops, mobile hot spots and web cameras. This selection is subject to change based on demand. A service fee may be assessed. Items are available on a first-come, first-served basis.
This service is used for any questions, general help, access requests, or data requests related to LiveAlumni.
Request a guest account for consultants, contractors, guest speakers, or students visiting from other universities.
Report an issue with Office 365 Email & Calendar and/or Outlook Email
Get assistance activating a new YSU Penguin Portal account here.
Request a new network port –typically used for move of equipment/personnel to new area-chargeable item.
As YSU’s Digital Transformation project continues, one of the biggest components of the project is to move storage from network drives (Y-Drive) and campus shared drives to Microsoft’s Cloud-Based Storage Environment. As we continue to move forward, there will be an eventual phase out of your personal Y-Drive and department shared drives beginning May 2023. This Service creates a request for assistance in moving your data to either OneDrive, MS Teams, or Stream.
Request a new report or dashboard, or request changes to an existing report.
This includes data extracts, reporting needs, or help analyzing data. If you’re not sure exactly what you need, provide as much detail as possible and we’ll help determine the best approach.
Report an Issue/Problem with your voicemail
Request a Change to CRM Advise. This could include: Advisor/Faculty Access, Enhancements, New Report/Change existing Report, New/Change Communication Plan
Use this service to report a problem with a video conferencing tool.
Report and resolve hardware and software issues in a classroom.
Laptop Purchase Program for Students
YSU offers students the opportunity to purchase a high-quality laptop directly through the university. Each device includes four years of comprehensive support and accidental damage protection. The featured model is the Dell Pro Plus 14, part of Dell’s business-class lineup, available either as a standalone device or as part of a bundle that includes a protective case, external keyboard, and mouse.
This service requests assistance with CCTV Bosch Operator Client login-related issues.
Request a Change to CRM Advance. This could include: enhancements, a new report or change to an existing report.