My Recently Visited Services

Duplicate/Non-Duplicate PIDM processing

Report something is broken or not functioning as it should.

Remote Support from IT Staff through Bomgar.

Use this service to create ticket for Blackboard Course Creation

Report and resolve hardware and software issues in a classroom.

Request YSU Loaner Equipment

Staff or Faculty can use this service to request assistance with evaluation and remediation of online documents for accessibility. This service is not available for students.

Use this service if you need to have a test created in a Blackboard Course

Request a Change to CRM Advance. This could include: enhancements, a new report or change to an existing report.

This service is used for reporting any incident(s) associated with a DME printer.

Ask a question related to our Banner System, 3rd Party Software integrated with Banner and custom applications.

Report a Software Issue

This service provides students, faculty, staff, vendors or other YSU community members the ability to request a device be connected to the YSU NonStandard Network. 

ONE DEVICE PER TICKET - EACH DEVICE REQUIRES ITS OWN FORM

Report an Issue/Problem in our Banner System, 3rd Party Software integrated with Banner and custom applications

Report an issue and/or problem in Recruit.

How to request Information/Assistance with CRM Advise

Canva: Request Faculty / Staff License

Use this request to whitelist a new sending domain or email service so that it is properly configured with SPF/DKIM and protected by DMARC (Valimail). This ensures secure, trusted delivery of your email.

Use this service to request the temporary restoration of Blackboard SIS Course(s) from Archives that have been removed from Production Blackboard.

Reset an expired/forgotten YSU Penguin Portal account password here.

Equipment borrowed from YSU must be returned by the end of the semester in which the device was borrowed. Devices may be renewed one-time for one semester by completing this service. Please complete the service request to begin the process of renewing the borrowed device.

This service requests assistance with CCTV Bosch Operator Client login-related issues.

Use this service to request 3rd party integration for use in Blackboard

Report an Issue/Problem with your voicemail

IT Customer Services offers the a variety of devices for loan to YSU Students, Faculty, and Staff based on expressed needs and availability. We currently offer laptops, mobile hot spots and web cameras.  This selection is subject to change based on demand.  A service fee may be assessed. Items are available on a first-come, first-served basis.