Request or modify an existing IT Service.
Reset an expired/forgotten YSU Penguin Portal account password here.
Request a guest account for consultants, contractors, guest speakers, or students visiting from other universities.
Request a Change in our Banner System, 3rd Party Software integrated with Banner and custom applications Previously known as CSR
Request for information from IT. Ask a question, for general assistance or for a consultation.
Get assistance activating a new YSU Penguin Portal account here.
This service requests the installation of the camera viewing application, Operator Client.
This service requests the repair of existing CCTV Camera(s).
Request Software Installation
This Banner Service Request is used to obtain access to HR/Payroll, Student, Financial Aid, and Alumni and Events modules, forms or data within Banner Application Navigator, Web Focus and Self-Service. Those making a request must have a business need to obtain access based on your assigned job duties. Employees or administrative supervisors (on behalf of their employees) should submit this request to add, remove or change access to Banner systems.
Activate an existing network port – typically used for move of office equipment/personnel
Request toner for YSU printers
Duplicate/Non-Duplicate PIDM processing
Use this service to request an AT&T coupon code for guests that need access to the internet from a personal device while on campus.
This is a request to purchase a new computer.
Report Request, Report Modification, Report Caster Set-up/Modification or Create Data File/Metadata
Request information and/or assistance with our Banner System, 3rd Party Software integrated with Banner and custom applications.
This service requests the installation of a new or replacement of an existing CCTV Camera.
Report an issue with YMES (YSU Mass Email System)
Request multiple short-term guest accounts for campus visitors.
IT Customer Services offers the a variety of devices for loan to YSU Students, Faculty, and Staff based on expressed needs and availability. We currently offer laptops, mobile hot spots and web cameras. This selection is subject to change based on demand. Items are made available on a first-come, first-served basis.
Equipment borrowed from YSU must be returned by the end of the semester in which the device was borrowed. Due to COVID-19, all returns are by appointment only. Please complete the service request to begin the process of returning the borrowed device.
Assistance changing a non-expired YSU Penguin Portal account password.
Report something is broken or not functioning as it should.