My Recently Visited Services
Report an Issue/Problem with your voicemail
Report an issue or problem related to telephone services (outages, static, etc.).
Report an issue with a report, dashboard, or underlying data, including incorrect data, missing information, or access issues.
Provide details about what you’re seeing so we can investigate and route the issue to the appropriate team.
IT Customer Services offers the a variety of devices for loan to YSU Students, Faculty, and Staff based on expressed needs and availability. We currently offer laptops, mobile hot spots and web cameras. This selection is subject to change based on demand. A service fee may be assessed. Items are available on a first-come, first-served basis.
Equipment borrowed from YSU must be returned by the end of the semester in which the device was borrowed. Please complete the service request to begin the process of returning the borrowed device.
Ask a question related to our Banner System, 3rd Party Software integrated with Banner and custom applications.
Use this request to whitelist a new sending domain or email service so that it is properly configured with SPF/DKIM and protected by DMARC (Valimail). This ensures secure, trusted delivery of your email.
Use this service to create Request Course Copy, Merge, or Conversion
Request a New Process (job/report) or Change Existing Process (job/report) related to Banner, 3rd Party Software integrated with Banner, or custom application. Also used to request a Banner release upgrade.
Reset an expired/forgotten YSU Penguin Portal account password here.
Get assistance activating a new YSU Penguin Portal account here.
Request a new report or dashboard, or request changes to an existing report.
This includes data extracts, reporting needs, or help analyzing data. If you’re not sure exactly what you need, provide as much detail as possible and we’ll help determine the best approach.
Duplicate/Non-Duplicate PIDM processing
Equipment borrowed from YSU must be returned by the end of the semester in which the device was borrowed. Devices may be renewed one-time for one semester by completing this service. Please complete the service request to begin the process of renewing the borrowed device.
This Banner Service Request is used to obtain access to HR/Payroll, Student, Financial Aid, and Alumni and Events modules, forms or data within Banner Application Navigator and Self-Service. Those making a request must have a business need to obtain access based on your assigned job duties. Employees or administrative supervisors (on behalf of their employees) should submit this request to add, remove or change access to Banner systems.
Request a guest account for consultants, contractors, guest speakers, or students visiting from other universities.
This service provides students, faculty, staff, vendors or other YSU community members the ability to request a device be connected to the YSU NonStandard Network.
ONE DEVICE PER TICKET - EACH DEVICE REQUIRES ITS OWN FORM
Staff or Faculty can use this service to request assistance with evaluation and remediation of online documents for accessibility. This service is not available for students.
ITS Training Services offers a wide variety of technology related workshops and self-paced courses to help you master new skills.
Report an Issue/Problem in our Banner System, 3rd Party Software integrated with Banner and custom applications
Use this service to report a problem with a video conferencing tool.