My Recently Visited Services
IT Customer Services offers the a variety of devices for loan to YSU Students, Faculty, and Staff based on expressed needs and availability. We currently offer laptops, mobile hot spots and web cameras. This selection is subject to change based on demand. A service fee may be assessed. Items are available on a first-come, first-served basis.
Use this service to create ticket for Blackboard Course Creation
Use this service to create Request Course Copy, Merge, or Conversion
Equipment borrowed from YSU must be returned by the end of the semester in which the device was borrowed. Devices may be renewed one-time for one semester by completing this service. Please complete the service request to begin the process of renewing the borrowed device.
This service provides students, faculty, staff, vendors or other YSU community members the ability to request a device be connected to the YSU NonStandard Network.
ONE DEVICE PER TICKET - EACH DEVICE REQUIRES ITS OWN FORM
Use this service to request the temporary restoration of Blackboard SIS Course(s) from Archives that have been removed from Production Blackboard.
Use this service to request an internal online course review for an existing blackboard course
Report an Issue/Problem with your voicemail
Report an Issue/Problem in our Banner System, 3rd Party Software integrated with Banner and custom applications
Report an issue or problem related to telephone services (outages, static, etc.).
Use this service to request 3rd party integration for use in Blackboard
Use this request to whitelist a new sending domain or email service so that it is properly configured with SPF/DKIM and protected by DMARC (Valimail). This ensures secure, trusted delivery of your email.
Report an issue and/or problem in CRM Advance.
Laptop Purchase Program for Students
YSU offers students the opportunity to purchase a high-quality laptop directly through the university. Each device includes four years of comprehensive support and accidental damage protection. The featured model is the Dell Pro Plus 14, part of Dell’s business-class lineup, available either as a standalone device or as part of a bundle that includes a protective case, external keyboard, and mouse.
Use this service to request the setup of content within a course, other than tests.
Duplicate/Non-Duplicate PIDM processing
Request a new report or dashboard, or request changes to an existing report.
This includes data extracts, reporting needs, or help analyzing data. If you’re not sure exactly what you need, provide as much detail as possible and we’ll help determine the best approach.
Use this service to add a teaching assistant, secondary Instructor, Chair, or Dean to a current course
Assistance changing a non-expired YSU Penguin Portal account password.
This service requests the installation of a new or replacement of an existing CCTV Camera.
Use this service to report a problem with a video conferencing tool.
Contact us for assistance with your upcoming video conference.
This service requests the repair of existing CCTV Camera(s).
This service requests assistance with CCTV Bosch Operator Client login-related issues.