My Recently Visited Services
IT Customer Services offers the a variety of devices for loan to YSU Students, Faculty, and Staff based on expressed needs and availability. We currently offer laptops, mobile hot spots and web cameras. This selection is subject to change based on demand. A service fee may be assessed. Items are available on a first-come, first-served basis.
Request a guest account for consultants, contractors, guest speakers, or students visiting from other universities.
Assistance changing a non-expired YSU Penguin Portal account password.
Staff or Faculty can use this service to request assistance with evaluation and remediation of online documents for accessibility. This service is not available for students.
Reset an expired/forgotten YSU Penguin Portal account password here.
Laptop Purchase Program for Students
YSU offers students the opportunity to purchase a high-quality laptop directly through the university. Each device includes four years of comprehensive support and accidental damage protection. The featured model is the Dell Pro Plus 14, part of Dell’s business-class lineup, available either as a standalone device or as part of a bundle that includes a protective case, external keyboard, and mouse.
Use this service to create ticket for either Designing or Redesigning a blackboard course
This service provides students, faculty, staff, vendors or other YSU community members the ability to request a device be connected to the YSU NonStandard Network.
ONE DEVICE PER TICKET - EACH DEVICE REQUIRES ITS OWN FORM
Get assistance activating a new YSU Penguin Portal account here.
Equipment borrowed from YSU must be returned by the end of the semester in which the device was borrowed. Devices may be renewed one-time for one semester by completing this service. Please complete the service request to begin the process of renewing the borrowed device.
Use this service if you are looking to request training that is outside of the existing workshops that are currently provided by IT Training Services. The workshop request will be evaluated and subject to approval with a minimum of 7 day lead time/scheduling. Upon submission of the request, a training staff member will evaluate and schedule a follow-up discussion to create a plan of action
Request a new report or dashboard, or request changes to an existing report.
This includes data extracts, reporting needs, or help analyzing data. If you’re not sure exactly what you need, provide as much detail as possible and we’ll help determine the best approach.
Use this service to request 3rd party integration for use in Blackboard
Report an issue with Office 365 Email & Calendar and/or Outlook Email
Use this service to request the temporary restoration of Blackboard SIS Course(s) from Archives that have been removed from Production Blackboard.
This service is for a computer replacement for a device enrolled in the Computer Refresh Initiative Program.
Report an Issue/Problem in our Banner System, 3rd Party Software integrated with Banner and custom applications
Use this service if you need to request to make course documents accessible
Use this service to request Individual/Group/Accessibility Training or a Blackboard Consultation
Report an Issue/Problem with your voicemail