My Recently Visited Services
Get assistance activating a new YSU Penguin Portal account here.
Equipment borrowed from YSU must be returned by the end of the semester in which the device was borrowed. Due to COVID-19, all returns are by appointment only. Please complete the service request to begin the process of returning the borrowed device.
Reset an expired/forgotten YSU Penguin Portal account password here.
Staff or Faculty can use this service to request assistance with evaluation and remediation of online documents for accessibility. This service is not available for students.
Use this service to request 3rd party integration for use in Blackboard
This service provides students, faculty, staff, vendors or other YSU community members the ability to request a device be connected to the YSU NonStandard Network.
ONE DEVICE PER TICKET - EACH DEVICE REQUIRES ITS OWN FORM
This service requests assistance with CCTV Bosch Operator Client login-related issues.
IT Customer Services offers the a variety of devices for loan to YSU Students, Faculty, and Staff based on expressed needs and availability. We currently offer laptops, mobile hot spots and web cameras. This selection is subject to change based on demand. A service fee may be assessed. Items are available on a first-come, first-served basis.
Use this service if you need to have a test created in a Blackboard Course
Request a new network port –typically used for move of equipment/personnel to new area-chargeable item.
ITS Training Services offers a wide variety of technology related workshops and self-paced courses to help you master new skills.
Duplicate/Non-Duplicate PIDM processing
This service is for a computer replacement for a device enrolled in the Computer Refresh Initiative Program.
Request a guest account for consultants, contractors, guest speakers, or students visiting from other universities.
Assistance changing a non-expired YSU Penguin Portal account password.
Use this service to request the temporary restoration of Blackboard SIS Course(s) from Archives that have been removed from Production Blackboard.
Laptop Purchase Program for Students
YSU offers students the opportunity to purchase a high-quality laptop directly through the university. Each device includes four years of comprehensive support and accidental damage protection. The featured model is the Dell Pro Plus 14, part of Dell’s business-class lineup, available either as a standalone device or as part of a bundle that includes a protective case, external keyboard, and mouse.