My Recently Visited Services

Equipment borrowed from YSU must be returned by the end of the semester in which the device was borrowed. Due to COVID-19, all returns are by appointment only. Please complete the service request to begin the process of returning the borrowed device.

Request a New Process (job/report) or Change Existing Process (job/report) related to Banner, 3rd Party Software integrated with Banner, or custom application. Also used to request a Banner release upgrade.

Request or modify an existing IT Service.

Report an Issue/Problem in our Banner System, 3rd Party Software integrated with Banner and custom applications

Request information about or assistance with Recruit.

Laptop Purchase Program for Students

YSU offers students the opportunity to purchase a high-quality laptop directly through the university. Each device includes four years of comprehensive support and accidental damage protection. The featured model is the Dell Pro Plus 14, part of Dell’s business-class lineup, available either as a standalone device or as part of a bundle that includes a protective case, external keyboard, and mouse.

Remote Support from IT Staff through Bomgar.

Canva: Request Faculty / Staff License

This service is for a computer replacement for a device enrolled in the Computer Refresh Initiative Program.

Report something is broken or not functioning as it should.

Use this Service to Identify Data Issues on a Report or to Report Access Issues.

Use this service if you need to request to make course documents accessible

Reset an expired/forgotten YSU Penguin Portal account password here.

Staff or Faculty can use this service to request assistance with evaluation and remediation of online documents for accessibility. This service is not available for students.

Request a guest account for consultants, contractors, guest speakers, or students visiting from other universities.

Get assistance activating a new YSU Penguin Portal account here.

Report a Software Issue

This service requests the rights to view CCTV Camera(s).

Request Software Installation

Report an issue and/or problem in Recruit.

Use this service to submit any blackboard request that does not fall under any of the topics listed on the previous page

Duplicate/Non-Duplicate PIDM processing

Use this service to add a teaching assistant, secondary Instructor, Chair, or Dean to a current course

Ask a question related to our Banner System, 3rd Party Software integrated with Banner and custom applications.

Use this service to present an idea for a new feature you would like to see in Blackboard