My Recently Visited Services
Equipment borrowed from YSU must be returned by the end of the semester in which the device was borrowed. Due to COVID-19, all returns are by appointment only. Please complete the service request to begin the process of returning the borrowed device.
Use this service to request Individual/Group/Accessibility Training or a Blackboard Consultation
This service is for a computer replacement for a device enrolled in the Computer Refresh Initiative Program.
Activate an existing network port – typically used for move of office equipment/personnel
Laptop Purchase Program for Students
YSU offers students the opportunity to purchase a high-quality laptop directly through the university. Each device includes four years of comprehensive support and accidental damage protection. The featured model is the Dell Pro Plus 14, part of Dell’s business-class lineup, available either as a standalone device or as part of a bundle that includes a protective case, external keyboard, and mouse.
Use this request to whitelist a new sending domain or email service so that it is properly configured with SPF/DKIM and protected by DMARC (Valimail). This ensures secure, trusted delivery of your email.
Use this service to create Request Course Copy, Merge, or Conversion
Request a guest account for consultants, contractors, guest speakers, or students visiting from other universities.
IT Customer Services offers the a variety of devices for loan to YSU Students, Faculty, and Staff based on expressed needs and availability. We currently offer laptops, mobile hot spots and web cameras. This selection is subject to change based on demand. A service fee may be assessed. Items are available on a first-come, first-served basis.
Use this service to create ticket for Blackboard Course Creation
Request a Change to CRM Advance. This could include: enhancements, a new report or change to an existing report.
Use this service if you need to request to make course documents accessible
Report an issue with Office 365 Email & Calendar and/or Outlook Email
Ask a question related to our Banner System, 3rd Party Software integrated with Banner and custom applications.
Request a New Process (job/report) or Change Existing Process (job/report) related to Banner, 3rd Party Software integrated with Banner, or custom application. Also used to request a Banner release upgrade.
Report and resolve hardware and software issues in a classroom.
How to request Information/Assistance with CRM Advise
Get assistance activating a new YSU Penguin Portal account here.