My Recently Visited Services

Report an issue and/or problem in CRM Advise.


This service is for a computer replacement for a device enrolled in the Computer Refresh Initiative Program.


Report an Issue/Problem in our Banner System, 3rd Party Software integrated with Banner and custom applications


Request or modify an existing IT Service.


As YSU’s Digital Transformation project continues, one of the biggest components of the project is to move storage from  network drives (Y-Drive) and campus shared drives to Microsoft’s Cloud-Based Storage Environment. As we continue to move forward, there will be an eventual phase out of your personal Y-Drive and department shared drives beginning  May 2023.  This Service creates a request for assistance in moving your data to either OneDrive, MS Teams, or Stream.


Canva: Request Faculty / Staff License


Report something is broken or not functioning as it should.


Request supplies for Comdoc (Xerox) printers


Use this service to request 3rd party integration for use in Blackboard


Use this service to report a problem with a video conferencing tool.


Request a Change to CRM Advise. This could include: Advisor/Faculty Access, Enhancements, New Report/Change existing Report, New/Change Communication Plan


Contact us for assistance with your upcoming video conference.


Request Software Installation


This service provides students, faculty, staff, vendors or other YSU community members the ability to request a device be connected to the YSU NonStandard Network. 

ONE DEVICE PER TICKET - EACH DEVICE REQUIRES ITS OWN FORM


IT Customer Services offers the a variety of devices for loan to YSU Students, Faculty, and Staff based on expressed needs and availability. We currently offer laptops, mobile hot spots and web cameras.  This selection is subject to change based on demand.  A service fee may be assessed. Items are available on a first-come, first-served basis.


Report Request, Report Modification, Report Caster Set-up/Modification or Create Data File/Metadata


Request a New Process (job/report) or Change Existing Process (job/report) related to Banner, 3rd Party Software integrated with Banner, or custom application. Also used to request a Banner release upgrade.


Request information about or assistance with Recruit.


Staff or Faculty can use this service to request assistance with evaluation and remediation of online documents for accessibility. This service is not available for students.


Request a guest account for consultants, contractors, guest speakers, or students visiting from other universities.


Use this service to request the temporary restoration of Blackboard SIS Course(s) from Archives that have been removed from Production Blackboard.


Request a change or modification to YSU-specific processing in Recruit .


Remote Support from IT Staff through Bomgar.


This service requests the repair of existing CCTV Camera(s).