My Recently Visited Services
Request a new report or dashboard, or request changes to an existing report.
This includes data extracts, reporting needs, or help analyzing data. If you’re not sure exactly what you need, provide as much detail as possible and we’ll help determine the best approach.
Reset an expired/forgotten YSU Penguin Portal account password here.
Report an Issue/Problem in our Banner System, 3rd Party Software integrated with Banner and custom applications
Use this service to request the setup of content within a course, other than tests.
Use this service to create Request Course Copy, Merge, or Conversion
Use this service if you need to have a test created in a Blackboard Course
IT Customer Services offers the a variety of devices for loan to YSU Students, Faculty, and Staff based on expressed needs and availability. We currently offer laptops, mobile hot spots and web cameras. This selection is subject to change based on demand. A service fee may be assessed. Items are available on a first-come, first-served basis.
Laptop Purchase Program for Students
YSU offers students the opportunity to purchase a high-quality laptop directly through the university. Each device includes four years of comprehensive support and accidental damage protection. The featured model is the Dell Pro Plus 14, part of Dell’s business-class lineup, available either as a standalone device or as part of a bundle that includes a protective case, external keyboard, and mouse.
Use this service to request an internal online course review for an existing blackboard course
This service provides students, faculty, staff, vendors or other YSU community members the ability to request a device be connected to the YSU NonStandard Network.
ONE DEVICE PER TICKET - EACH DEVICE REQUIRES ITS OWN FORM
How to request Information/Assistance with CRM Advise
Report an Issue/Problem with your voicemail
Equipment borrowed from YSU must be returned by the end of the semester in which the device was borrowed. Due to COVID-19, all returns are by appointment only. Please complete the service request to begin the process of returning the borrowed device.
Request information about or assistance with Recruit.
Request a Change to CRM Advance. This could include: enhancements, a new report or change to an existing report.
Report an issue with Office 365 Email & Calendar and/or Outlook Email
Ask a question related to our Banner System, 3rd Party Software integrated with Banner and custom applications.
Get assistance activating a new YSU Penguin Portal account here.
Report an issue or problem related to telephone services (outages, static, etc.).