My Recently Visited Services

Get assistance activating a new YSU Penguin Portal account here.


IT Customer Services offers the a variety of devices for loan to YSU Students, Faculty, and Staff based on expressed needs and availability. We currently offer laptops, mobile hot spots and web cameras.  This selection is subject to change based on demand.  A service fee may be assessed. Items are available on a first-come, first-served basis.


This service requests the repair of existing CCTV Camera(s).


Equipment borrowed from YSU must be returned by the end of the semester in which the device was borrowed. Devices may be renewed one-time for one semester by completing this service. Please complete the service request to begin the process of renewing the borrowed device.


Request toner for YSU non-standard printers


Equipment borrowed from YSU must be returned by the end of the semester in which the device was borrowed. Due to COVID-19, all returns are by appointment only. Please complete the service request to begin the process of returning the borrowed device.


Activate an existing network port – typically used for move of office equipment/personnel


Use this service to request the temporary restoration of Blackboard SIS Course(s) from Archives that have been removed from Production Blackboard.


This service requests assistance with CCTV Bosch Operator Client login-related issues.


Request a guest account for consultants, contractors, guest speakers, or students visiting from other universities.


Report an issue with Office 365 Email & Calendar and/or Outlook Email


Request or modify an existing IT Service.


Reset an expired/forgotten YSU Penguin Portal account password here.


Request Software Installation


This Banner Service Request is used to obtain access to HR/Payroll, Student, Financial Aid, and Alumni and Events modules, forms or data within Banner Application Navigator, Web Focus and Self-Service. Those making a request must have a business need to obtain access based on your assigned job duties. Employees or administrative supervisors (on behalf of their employees) should submit this request to add, remove or change access to Banner systems.


Canva: Request Faculty / Staff License


Request a Change to CRM Advise. This could include: Enhancements, New Report/Change existing Report, New/Change Communication Plan


Don't know where to begin when considering new software, equipment, training, or innovative business ideas in your office? Request an IT Consultation.  Use this service to request a consultation with an IT professional.   This request is not to be used when you are reporting a problem with equipment, services or to request support for the Banner ERP system.


Ask a question related to our Banner System, 3rd Party Software integrated with Banner and custom applications.


Assistance changing a non-expired YSU Penguin Portal account password.


Use this service if you need to have a test created in a Blackboard Course


Remote Support from IT Staff through Bomgar.


Staff or Faculty can use this service to request assistance with evaluation and remediation of online documents for accessibility. This service is not available for students.


ITS Training Services offers a wide variety of technology related workshops and self-paced courses to help you master new skills.