My Recently Visited Services
Laptop Purchase Program for Students
YSU offers students the opportunity to purchase a high-quality laptop directly through the university. Each device includes four years of comprehensive support and accidental damage protection. The featured model is the Dell Pro Plus 14, part of Dell’s business-class lineup, available either as a standalone device or as part of a bundle that includes a protective case, external keyboard, and mouse.
Assistance changing a non-expired YSU Penguin Portal account password.
IT Customer Services offers the a variety of devices for loan to YSU Students, Faculty, and Staff based on expressed needs and availability. We currently offer laptops, mobile hot spots and web cameras. This selection is subject to change based on demand. A service fee may be assessed. Items are available on a first-come, first-served basis.
Use this service if you need to have a test created in a Blackboard Course
Get assistance activating a new YSU Penguin Portal account here.
Equipment borrowed from YSU must be returned by the end of the semester in which the device was borrowed. Devices may be renewed one-time for one semester by completing this service. Please complete the service request to begin the process of renewing the borrowed device.
Request a New Process (job/report) or Change Existing Process (job/report) related to Banner, 3rd Party Software integrated with Banner, or custom application. Also used to request a Banner release upgrade.
Use this service to request Individual/Group/Accessibility Training or a Blackboard Consultation
This service is for a computer replacement for a device enrolled in the Computer Refresh Initiative Program.
Staff or Faculty can use this service to request assistance with evaluation and remediation of online documents for accessibility. This service is not available for students.
Use this service to submit any blackboard request that does not fall under any of the topics listed on the previous page
Reset an expired/forgotten YSU Penguin Portal account password here.
This service requests the repair of existing CCTV Camera(s).
Use this service to add a teaching assistant, secondary Instructor, Chair, or Dean to a current course
Report an issue or problem related to telephone services (outages, static, etc.).
Report an Issue/Problem with your voicemail
Request information about or assistance with Recruit.
Use this service to request 3rd party integration for use in Blackboard
Use this service to request the temporary restoration of Blackboard SIS Course(s) from Archives that have been removed from Production Blackboard.
Duplicate/Non-Duplicate PIDM processing
Request a guest account for consultants, contractors, guest speakers, or students visiting from other universities.