My Recently Visited Services
This service is for a computer replacement for a device enrolled in the Computer Refresh Initiative Program.
Report and resolve hardware and software issues in a classroom.
This service requests the installation of a new or replacement of an existing CCTV Camera.
Ask a question related to our Banner System, 3rd Party Software integrated with Banner and custom applications.
Assistance changing a non-expired YSU Penguin Portal account password.
Use this request to whitelist a new sending domain or email service so that it is properly configured with SPF/DKIM and protected by DMARC (Valimail). This ensures secure, trusted delivery of your email.
Report an issue or problem related to telephone services (outages, static, etc.).
Use this service to add a teaching assistant, secondary Instructor, Chair, or Dean to a current course
Request a New Process (job/report) or Change Existing Process (job/report) related to Banner, 3rd Party Software integrated with Banner, or custom application. Also used to request a Banner release upgrade.
Use this service to create Request Course Copy, Merge, or Conversion
Use this service to submit any blackboard request that does not fall under any of the topics listed on the previous page
Laptop Purchase Program for Students
YSU offers students the opportunity to purchase a high-quality laptop directly through the university. Each device includes four years of comprehensive support and accidental damage protection. The featured model is the Dell Pro Plus 14, part of Dell’s business-class lineup, available either as a standalone device or as part of a bundle that includes a protective case, external keyboard, and mouse.
Use this service to request the temporary restoration of Blackboard SIS Course(s) from Archives that have been removed from Production Blackboard.
Use this service to request 3rd party integration for use in Blackboard
This service provides students, faculty, staff, vendors or other YSU community members the ability to request a device be connected to the YSU NonStandard Network.
ONE DEVICE PER TICKET - EACH DEVICE REQUIRES ITS OWN FORM
This service is used for any questions, general help, access requests, or data requests related to LiveAlumni.
IT Customer Services offers the a variety of devices for loan to YSU Students, Faculty, and Staff based on expressed needs and availability. We currently offer laptops, mobile hot spots and web cameras. This selection is subject to change based on demand. A service fee may be assessed. Items are available on a first-come, first-served basis.
This service requests the installation of the camera viewing application, Operator Client.
Use this service to present an idea for a new feature you would like to see in Blackboard
Get assistance activating a new YSU Penguin Portal account here.
Request a new report or dashboard, or request changes to an existing report.
This includes data extracts, reporting needs, or help analyzing data. If you’re not sure exactly what you need, provide as much detail as possible and we’ll help determine the best approach.