My Recently Visited Services
Assistance changing a non-expired YSU Penguin Portal account password.
Request a new network port –typically used for move of equipment/personnel to new area-chargeable item.
IT Customer Services offers the a variety of devices for loan to YSU Students, Faculty, and Staff based on expressed needs and availability. We currently offer laptops, mobile hot spots and web cameras. This selection is subject to change based on demand. A service fee may be assessed. Items are available on a first-come, first-served basis.
Report an issue with Office 365 Email & Calendar and/or Outlook Email
Request a guest account for consultants, contractors, guest speakers, or students visiting from other universities.
Report an issue with a report, dashboard, or underlying data, including incorrect data, missing information, or access issues.
Provide details about what you’re seeing so we can investigate and route the issue to the appropriate team.
Report an issue or problem related to telephone services (outages, static, etc.).
Request a New Process (job/report) or Change Existing Process (job/report) related to Banner, 3rd Party Software integrated with Banner, or custom application. Also used to request a Banner release upgrade.
Get assistance activating a new YSU Penguin Portal account here.
Use this service to present an idea for a new feature you would like to see in Blackboard
Request a Change to CRM Advance. This could include: enhancements, a new report or change to an existing report.
Use this service to create Request Course Copy, Merge, or Conversion
Use this service to request the temporary restoration of Blackboard SIS Course(s) from Archives that have been removed from Production Blackboard.
Reset an expired/forgotten YSU Penguin Portal account password here.
Request a new report or dashboard, or request changes to an existing report.
This includes data extracts, reporting needs, or help analyzing data. If you’re not sure exactly what you need, provide as much detail as possible and we’ll help determine the best approach.
Use this service to create ticket for either Designing or Redesigning a blackboard course
Use this service to report a current outage or issue in Blackboard
Activate an existing network port – typically used for move of office equipment/personnel
Use this service to submit any blackboard request that does not fall under any of the topics listed on the previous page