My Recently Visited Services
Staff or Faculty can use this service to request assistance with evaluation and remediation of online documents for accessibility. This service is not available for students.
Use this service to create ticket for Blackboard Course Creation
IT Customer Services offers the a variety of devices for loan to YSU Students, Faculty, and Staff based on expressed needs and availability. We currently offer laptops, mobile hot spots and web cameras. This selection is subject to change based on demand. A service fee may be assessed. Items are available on a first-come, first-served basis.
Equipment borrowed from YSU must be returned by the end of the semester in which the device was borrowed. Devices may be renewed one-time for one semester by completing this service. Please complete the service request to begin the process of renewing the borrowed device.
Reset an expired/forgotten YSU Penguin Portal account password here.
Laptop Purchase Program for Students
YSU offers students the opportunity to purchase a high-quality laptop directly through the university. Each device includes four years of comprehensive support and accidental damage protection. The featured model is the Dell Pro Plus 14, part of Dell’s business-class lineup, available either as a standalone device or as part of a bundle that includes a protective case, external keyboard, and mouse.
Assistance changing a non-expired YSU Penguin Portal account password.
Ask a question related to our Banner System, 3rd Party Software integrated with Banner and custom applications.
Request a New Process (job/report) or Change Existing Process (job/report) related to Banner, 3rd Party Software integrated with Banner, or custom application. Also used to request a Banner release upgrade.
Report an Issue/Problem in our Banner System, 3rd Party Software integrated with Banner and custom applications
Use this service to request the temporary restoration of Blackboard SIS Course(s) from Archives that have been removed from Production Blackboard.
This service is for a computer replacement for a device enrolled in the Computer Refresh Initiative Program.
Request a Change to CRM Advise. This could include: Advisor/Faculty Access, Enhancements, New Report/Change existing Report, New/Change Communication Plan
Use this service to create Request Course Copy, Merge, or Conversion
Request a Change to CRM Advance. This could include: enhancements, a new report or change to an existing report.
Use this service to submit any blackboard request that does not fall under any of the topics listed on the previous page
Use this service to report a current outage or issue in Blackboard
Activate an existing network port – typically used for move of office equipment/personnel
Request a guest account for consultants, contractors, guest speakers, or students visiting from other universities.