My Recently Visited Services

ITS Training Services offers a wide variety of technology related workshops and self-paced courses to help you master new skills.


Request a New Process (job/report) or Change Existing Process (job/report) related to Banner, 3rd Party Software integrated with Banner, or custom application. Also used to request a Banner release upgrade.


Get assistance activating a new YSU Penguin Portal account here.


This service is for a computer replacement for a device enrolled in the Computer Refresh Initiative Program.


Staff or Faculty can use this service to request assistance with evaluation and remediation of online documents for accessibility. This service is not available for students.


Request a guest account for consultants, contractors, guest speakers, or students visiting from other universities.


IT Customer Services offers the a variety of devices for loan to YSU Students, Faculty, and Staff based on expressed needs and availability. We currently offer laptops, mobile hot spots and web cameras.  This selection is subject to change based on demand.  A service fee may be assessed. Items are available on a first-come, first-served basis.


This Banner Service Request is used to obtain access to HR/Payroll, Student, Financial Aid, and Alumni and Events modules, forms or data within Banner Application Navigator, Web Focus and Self-Service. Those making a request must have a business need to obtain access based on your assigned job duties. Employees or administrative supervisors (on behalf of their employees) should submit this request to add, remove or change access to Banner systems.


Don't know where to begin when considering new software, equipment, training, or innovative business ideas in your office? Request an IT Consultation.  Use this service to request a consultation with an IT professional.   This request is not to be used when you are reporting a problem with equipment, services or to request support for the Banner ERP system.


As YSU’s Digital Transformation project continues, one of the biggest components of the project is to move storage from  network drives (Y-Drive) and campus shared drives to Microsoft’s Cloud-Based Storage Environment. As we continue to move forward, there will be an eventual phase out of your personal Y-Drive and department shared drives beginning  May 2023.  This Service creates a request for assistance in moving your data to either OneDrive, MS Teams, or Stream.


Report a Software Issue


Request or modify an existing IT Service.


Ask a question related to our Banner System, 3rd Party Software integrated with Banner and custom applications.


Report an issue or problem related to telephone services (outages, static, etc.).


Request supplies for Comdoc (Xerox) printers


Assistance changing a non-expired YSU Penguin Portal account password.


Request a new network port –typically used for move of equipment/personnel to new area-chargeable item.


This service requests the installation of the camera viewing application, Operator Client.


This service requests the rights to view CCTV Camera(s).


Report an issue with YMES (YSU Mass Email System)


This service requests the installation of a new or replacement of an existing CCTV Camera.


Report an issue with Office 365 Email & Calendar and/or Outlook Email


This service requests the repair of existing CCTV Camera(s).


Request a change or modification to YSU-specific processing in Recruit .


Request Information or Assistance with Recruit.