My Recently Visited Services
Request a Change to CRM Advise. This could include: Advisor/Faculty Access, Enhancements, New Report/Change existing Report, New/Change Communication Plan
Report and resolve hardware and software issues in a classroom.
Ask a question related to our Banner System, 3rd Party Software integrated with Banner and custom applications.
IT Customer Services offers the a variety of devices for loan to YSU Students, Faculty, and Staff based on expressed needs and availability. We currently offer laptops, mobile hot spots and web cameras. This selection is subject to change based on demand. A service fee may be assessed. Items are available on a first-come, first-served basis.
Request a New Process (job/report) or Change Existing Process (job/report) related to Banner, 3rd Party Software integrated with Banner, or custom application. Also used to request a Banner release upgrade.
Report an issue with Office 365 Email & Calendar and/or Outlook Email
Request a Change to CRM Advance. This could include: enhancements, a new report or change to an existing report.
This service provides students, faculty, staff, vendors or other YSU community members the ability to request a device be connected to the YSU NonStandard Network.
ONE DEVICE PER TICKET - EACH DEVICE REQUIRES ITS OWN FORM
Get assistance activating a new YSU Penguin Portal account here.
Assistance changing a non-expired YSU Penguin Portal account password.
Reset an expired/forgotten YSU Penguin Portal account password here.
Staff or Faculty can use this service to request assistance with evaluation and remediation of online documents for accessibility. This service is not available for students.
Use this service to create Request Course Copy, Merge, or Conversion
Laptop Purchase Program for Students
YSU offers students the opportunity to purchase a high-quality laptop directly through the university. Each device includes four years of comprehensive support and accidental damage protection. The featured model is the Dell Pro Plus 14, part of Dell’s business-class lineup, available either as a standalone device or as part of a bundle that includes a protective case, external keyboard, and mouse.
Report an issue with a report, dashboard, or underlying data, including incorrect data, missing information, or access issues.
Provide details about what you’re seeing so we can investigate and route the issue to the appropriate team.
This service is used for reporting any incident(s) associated with a DME printer.
Activate an existing network port – typically used for move of office equipment/personnel