My Recently Visited Services

Get assistance activating a new YSU Penguin Portal account here.

This service requests the rights to view CCTV Camera(s).

This service requests the installation of a new or replacement of an existing CCTV Camera.

Request Software Installation

This Banner Service Request is used to obtain access to HR/Payroll, Student, Financial Aid, and Alumni and Events modules, forms or data within Banner Application Navigator, Web Focus and Self-Service. Those making a request must have a business need to obtain access based on your assigned job duties. Employees or administrative supervisors (on behalf of their employees) should submit this request to add, remove or change access to Banner systems.

Don't know where to begin when considering new software, equipment, or innovative business ideas in your office? Request an IT Consultation.  Use this service to request a consultation with an IT professional.   This request is not to be used when you are reporting a problem with equipment or services or to request support for the Banner ERP system.

Staff or Faculty can use this service to request assistance with evaluation and remediation of online documents for accessibility. This service is not available for students.

Request toner for YSU printers

Request or modify an existing IT Service.

Duplicate/Non-Duplicate PIDM processing

Reset an expired/forgotten YSU Penguin Portal account password here.

Assistance changing a non-expired YSU Penguin Portal account password.

Request information and/or assistance with our Banner System, 3rd Party Software integrated with Banner and custom applications.

Remote Support from IT Staff through Bomgar.

Report something is broken or not functioning as it should.

IT Customer Services offers the a variety of devices for loan to YSU Students, Faculty, and Staff based on expressed needs and availability. We currently offer laptops, mobile hot spots and web cameras.  This selection is subject to change based on demand.  A service fee may be assessed. Items are available on a first-come, first-served basis.

Activate an existing network port – typically used for move of office equipment/personnel

Report an Issue/Problem in our Banner System, 3rd Party Software integrated with Banner and custom applications

Report Request, Report Modification, Report Caster Set-up/Modification or Create Data File/Metadata

Use this service to request an AT&T coupon code for guests that need access to the internet from a personal device while on campus.

Request a guest account for consultants, contractors, guest speakers, or students visiting from other universities.

Use this service to report a problem with a video conferencing tool.

Report a Software Issue

Request supplies for Comdoc printers

Report an issue or problem related to telephone services (outages, static, etc.).