My Recently Visited Services
IT Customer Services offers the a variety of devices for loan to YSU Students, Faculty, and Staff based on expressed needs and availability. We currently offer laptops, mobile hot spots and web cameras. This selection is subject to change based on demand. A service fee may be assessed. Items are available on a first-come, first-served basis.
Equipment borrowed from YSU must be returned by the end of the semester in which the device was borrowed. Due to COVID-19, all returns are by appointment only. Please complete the service request to begin the process of returning the borrowed device.
Use this service to report a problem with a video conferencing tool.
Use this service to request 3rd party integration for use in Blackboard
Request a New Process (job/report) or Change Existing Process (job/report) related to Banner, 3rd Party Software integrated with Banner, or custom application. Also used to request a Banner release upgrade.
Contact us for assistance with your upcoming video conference.
Laptop Purchase Program for Students
YSU offers students the opportunity to purchase a high-quality laptop directly through the university. Each device includes four years of comprehensive support and accidental damage protection. The featured model is the Dell Pro Plus 14, part of Dell’s business-class lineup, available either as a standalone device or as part of a bundle that includes a protective case, external keyboard, and mouse.
Request a change or modification to YSU-specific processing in Recruit .
Report an issue with a report, dashboard, or underlying data, including incorrect data, missing information, or access issues.
Provide details about what you’re seeing so we can investigate and route the issue to the appropriate team.
Get assistance activating a new YSU Penguin Portal account here.
Report an issue or problem related to telephone services (outages, static, etc.).
Staff or Faculty can use this service to request assistance with evaluation and remediation of online documents for accessibility. This service is not available for students.
Activate an existing network port – typically used for move of office equipment/personnel
Use this service to request an internal online course review for an existing blackboard course
Report an Issue/Problem in our Banner System, 3rd Party Software integrated with Banner and custom applications
This service is used for reporting any incident(s) associated with a DME printer.
Report an Issue/Problem with your voicemail
This service requests the installation of a new or replacement of an existing CCTV Camera.
Request a Change to CRM Advance. This could include: enhancements, a new report or change to an existing report.