My Recently Visited Services
Use this service to request the setup of content within a course, other than tests.
Get assistance activating a new YSU Penguin Portal account here.
IT Customer Services offers the a variety of devices for loan to YSU Students, Faculty, and Staff based on expressed needs and availability. We currently offer laptops, mobile hot spots and web cameras. This selection is subject to change based on demand. A service fee may be assessed. Items are available on a first-come, first-served basis.
Laptop Purchase Program for Students
YSU offers students the opportunity to purchase a high-quality laptop directly through the university. Each device includes four years of comprehensive support and accidental damage protection. The featured model is the Dell Pro Plus 14, part of Dell’s business-class lineup, available either as a standalone device or as part of a bundle that includes a protective case, external keyboard, and mouse.
This service provides students, faculty, staff, vendors or other YSU community members the ability to request a device be connected to the YSU NonStandard Network.
ONE DEVICE PER TICKET - EACH DEVICE REQUIRES ITS OWN FORM
Use this request to whitelist a new sending domain or email service so that it is properly configured with SPF/DKIM and protected by DMARC (Valimail). This ensures secure, trusted delivery of your email.
Ask a question related to our Banner System, 3rd Party Software integrated with Banner and custom applications.
Request a new network port –typically used for move of equipment/personnel to new area-chargeable item.
Report an Issue/Problem in our Banner System, 3rd Party Software integrated with Banner and custom applications
Equipment borrowed from YSU must be returned by the end of the semester in which the device was borrowed. Devices may be renewed one-time for one semester by completing this service. Please complete the service request to begin the process of renewing the borrowed device.
Use this service if you need to have a test created in a Blackboard Course
Use this service to report a current outage or issue in Blackboard
Use this service if you are looking to request training that is outside of the existing workshops that are currently provided by IT Training Services. The workshop request will be evaluated and subject to approval with a minimum of 7 day lead time/scheduling. Upon submission of the request, a training staff member will evaluate and schedule a follow-up discussion to create a plan of action
Request a guest account for consultants, contractors, guest speakers, or students visiting from other universities.
This service is used for reporting any incident(s) associated with a DME printer.
Report an Issue/Problem with your voicemail
As YSU’s Digital Transformation project continues, one of the biggest components of the project is to move storage from network drives (Y-Drive) and campus shared drives to Microsoft’s Cloud-Based Storage Environment. As we continue to move forward, there will be an eventual phase out of your personal Y-Drive and department shared drives beginning May 2023. This Service creates a request for assistance in moving your data to either OneDrive, MS Teams, or Stream.
ITS Training Services offers a wide variety of technology related workshops and self-paced courses to help you master new skills.
This service is for a computer replacement for a device enrolled in the Computer Refresh Initiative Program.
Reset an expired/forgotten YSU Penguin Portal account password here.