My Recently Visited Services

Request a Change in our Banner System, 3rd Party Software integrated with Banner and custom applications Previously known as CSR

Equipment borrowed from YSU must be returned by the end of the semester in which the device was borrowed. Devices may be renewed one-time for one semester by completing this service. Please complete the service request to begin the process of renewing the borrowed device.

Request Software Installation

This Banner Service Request is used to obtain access to HR/Payroll, Student, Financial Aid, and Alumni and Events modules, forms or data within Banner Application Navigator, Web Focus and Self-Service. Those making a request must have a business need to obtain access based on your assigned job duties. Employees or administrative supervisors (on behalf of their employees) should submit this request to add, remove or change access to Banner systems.

Don't know where to begin when considering new software, equipment, or innovative business ideas in your office? Request an IT Consultation.  Use this service to request a consultation with an IT professional.   This request is not to be used when you are reporting a problem with equipment or services or to request support for the Banner ERP system.

Staff or Faculty can use this service to request assistance with evaluation and remediation of online documents for accessibility. This service is not available for students.

Request or modify an existing IT Service.

Request a guest account for consultants, contractors, guest speakers, or students visiting from other universities.

Report a Software Issue

Get assistance activating a new YSU Penguin Portal account here.

IT Customer Services offers the a variety of devices for loan to YSU Students, Faculty, and Staff based on expressed needs and availability. We currently offer laptops, mobile hot spots and web cameras.  This selection is subject to change based on demand.  A service fee may be assessed. Items are available on a first-come, first-served basis.

Report an Issue/Problem in our Banner System, 3rd Party Software integrated with Banner and custom applications

Report an Issue/Problem with your voicemail

Report Request, Report Modification, Report Caster Set-up/Modification or Create Data File/Metadata

Request multiple short-term guest accounts for campus visitors.

Equipment borrowed from YSU must be returned by the end of the semester in which the device was borrowed. Due to COVID-19, all returns are by appointment only. Please complete the service request to begin the process of returning the borrowed device.

Reset an expired/forgotten YSU Penguin Portal account password here.

Request toner for YSU printers

This service requests the installation of the camera viewing application, Operator Client.

Expired Password, Unable to Login, Job Not Running, Coding/Programming Issues, ODS/Data Issues or Report an Issue/Problem with WebFOCUS

Report something is broken or not functioning as it should.

Remote Support from IT Staff through Bomgar.

Request a new network port –typically used for move of equipment/personnel to new area-chargeable item.

Assistance changing a non-expired YSU Penguin Portal account password.

ITS Customer Services offers a wide variety of technology related workshops and self-paced courses to help you master a new skill.