How to Succeed in an Online Working Environment

How do I succeed in an online working environment?

Succeeding in an Online Environment

1. Check your YSU emails often.  YSU's voicemail system has an added feature to email you audio recording from voicemail.
2. Be patient and persistent. If you run into any technical challenges or issues such as Wi-Fi connection or being unable to access a service like Webex, please reach out to our Service Desk or call 330-941-1595. We are here to support you. 
3. Keep in daily contact with your supervisor and co-workers. 
4. Create a work environment that is comfortable and conducive to working.

There are a wide range of tools available at YSU for working remotely, such as Cisco Webex Meetings and Teams, Microsoft Teams, One Drive and more.  If you are unsure how to access or use these tools, please see our curated user guides and videos for training. Register to attend a workshop.

Additional Resources: Stay productive while working remotely

Communication between Supervisor and Staff, and Between Co-workers 

Use YSU email as a source for communication. YSU has many tools for remote collaboration, such as Cisco Webex Meetings, Cisco Webex Teams, Microsoft Teams or Microsoft Skype. These tools provide you with a collaboration space where you can message, meet via video or phone, schedule remote meetings, whiteboard access and file sharing. A direction should be set as to which tools work best for your department. Daily team huddles are a good way to start your day; this keeps teams connected and aware of work to be completed each day. 

Any of our online meeting software has the ability to record a meeting for future reference. This is useful when training is given, and it can be referenced at a future date.  Normally, the meeting creator has the ability to save and share the recording.   

You can share documents using your department's shared drives. There are numerous alternative methods available for sharing documents, such as Microsoft OneDrive or Microsoft Teams. There is documentation below that will help you find the right filesharing tool(s) for your department.

One nice feature that Cisco Webex Meetings has that Microsoft Teams does not have is the ability for invitees to phone in to the meeting when they are not connected to Wi-Fi or a laptop. Cisco Webex Meeting and Microsoft Teams enables you to easily invite people from outside your organization to meetings. 

Connectivity from Off-Campus 

Staff can access the YSU network from off-campus by either using VPN software or VPN along with Remote Desktop Connection software. 

If you have a YSU-owned laptop, using VPN software provides you access to YSU network the same as if you are physically in your office. You will have access to all of your applications such as Banner Admin Pages and your department share drives.   

• How to Use the Penguin Connect VPN     

If you have only your personal laptop or desktop, using VPN, along with Remote Desktop Connection software provides you access to your office computer in the same way as if you were physically in your office. You will have access to all of your applications such as Banner Admin Pages and your department share drives. Please note, using just a VPN with your personal laptop or desktop does not provide the ability to access your department share drives 

• How to Remotely Access Your YSU PC From Off Campus 

Note: VPN access is supported by your internet connection. Dropped VPN connections or seemingly unstable connectivity is likely the result of your internet provider or a bad Wi-Fi connection. 

Additional Information:  Connectivity Tips  

 Office Phone

See How to Use the Voicemail System (General Instructions) to learn more.

To access your voicemail from off-campus: 

1. Dial 330-941-2034 

2. Press * 

3. Enter extension followed by # 

4. Enter password 

YSU Documentation  

Vendor Documentation - Guides and Video Resources

Additional Tips for Remote Working  from Microsoft  Teams

Support

If you need technical support please reach out to our Service Desk or call 330-941-1595. We are here to support you.