How to Use the Penguin Connect VPN

Question

What is Penguin Connect, who should need it, and how do I use it?

Answer

YSU Information Technology Services provides accessibility to certain campus-restricted computing resources from off-campus locations through Penguin Connect at https://connect.ysu.edu. The Penguin Connect portal (not to be confused with the Penguin Portal) and GlobalProtect agent serve as secure paths to accessing campus-restricted computing resources from a remote location.  

Most YSU faculty, staff and students will NOT need to use the Penguin Connect portal or GlobalProtect agent as most of YSU's services are offered from the public Internet. The Penguin Connect portal or GlobalProtect agent may be required for services such as:

• Connecting to protected Banner resources that are only available on-campus
• Utilizing your office computer from a remote location (Remote Desktop)
• Access to personal or departmental network shares such as your Y-Drive
• Management of internal YSU systems or services that cannot be performed off-campus

While some resources may be available directly from the Penguin Connect portal, others will require additional installation of the GlobalProtect agent. The GlobalProtect agent with installation instructions are currently available for the following operating systems or devices.

Apple macOS
Apple iOS (iPhone and iPad)
Microsoft Windows (x86-based 32 and 64-bit editions)
Google Android (Android phones, tablets, laptops)
Microsoft Windows 10 UWP ARM64 (Windows Phone) -- coming soon!
Linux (x86-based Debian and Red Hat-compatible distributions)

If your operating system and/or device is within the supported list above, please continue to the instructions below to download and install the GlobalProtect VPN software. If you do not see your device on the list or have general questions about VPN use or installation, please contact the YSU IT Service Desk at (330)941-1595 or servicedesk@ysu.edu.

 

Installation Instructions for Supported Operating Systems and Devices


Installing GlobalProtect for macOS

1. Open a web browser and visit https://connect.ysu.edu. Log in to Penguin Connect with your YSU Penguin Portal username and password.

 

2. Click Download Penguin Connect Desktop Agent (GlobalProtect Agent).

 

3. Click Download Mac 32/64-bit GlobalProtect agent and run the GlobalProtect.pkg

 

 

 

 

 

 

 


 

 

 

---> PLEASE READ <---
macOS High Sierra 10.13.x and later requires user intervention to install the GlobalProtect System Extension. You must follow the instructions in Step 4a to complete installation. Failure to complete Step 4a will result in a non-functioning GlobalProtect agent.

 

4. Complete the GlobalProtect installation process

 

4a. Approve installation of the GlobalProtect System Extension from Palo Alto Networks.

 

5. Configure GlobalProtect and connect to YSU (globe menu on the right side of your menu bar).

 


Installing GlobalProtect for iOS (iPhone and iPad)

1. Download and install the GlobalProtect agent from the Apple App Store.

2. Launch the GlobalProtect agent and enter the portal address connect.ysu.edu

 

3. Allow access to add the GlobalProtect VPN configuration to your iPhone or iPad.

 

4. Enter your YSU Penguin Portal username and password to connect.

 


Installing GlobalProtect for Windows​

1. Open a web browser and visit https://connect.ysu.edu. Log in to Penguin Connect with your YSU Penguin Portal username and password.

 

2. Click Download Penguin Connect Desktop Agent (GlobalProtect Agent).

 

3. Download the Windows GlobalProtect agent for your operating system version.
** Windows users can determine whether they need to download 32-bit or 64-bit by visiting this site: https://support.microsoft.com/en-us/help/15056/windows-32-64-bit-faq

 

4. Complete the GlobalProtect Setup Wizard.

 

5. Enter connect.ysu.edu in the GlobalProtect agent and connect to YSU with your Penguin Portal username and password.

 


Installing GlobalProtect for Android​​

1. Download and install the GlobalProtect agent from the Google Play Store.

 

2. Launch the GlobalProtect agent and enter the portal address connect.ysu.edu


3. Enter your YSU Penguin Portal username and password to connect.

 

4. Allow access to add the GlobalProtect VPN configuration to your Android device.

 


Installing GlobalProtect for Windows 10 UWP ARM64 (Windows Phone)

Availability of GlobalProtect for Windows 10 UWP ARM64 (Windows Phone) is coming soon.

 


Installing GlobalProtect for Linux

1. Download the GlobalProtect for Linux agent from the Penguin Connect portal at https://connect.ysu.edu

2. Once the GlobalProtect agent for Linux has completed downloading, follow the instructions below for GUI or CLI-based installations based on your Linux distro.
** For more details on supported distros, please visit https://docs.paloaltonetworks.com/compatibility-matrix/globalprotect/where-can-i-install-the-globalprotect-app.html#id7a3c3401-b233-43b0-8d78-dfceab88798f

• Debian GUI

a. Expand Tarball
tar -xvf ~/Downloads/PanGPLinux.tgz

b. Navigate to Expanded Directory
cd ~/Downloads/PanGPLinux-5.1.1-c17

c. Install Package
sudo dpkg -i GlobalProtect_UI_deb-5.1.1.0-17.deb

d. Connect to YSU
Enter the portal name connect.ysu.edu when asked by the application

• Debian CLI

a. Expand Tarball
tar -xvf ~/Downloads/PanGPLinux.tgz

b. Navigate to Expanded Directory
cd ~/Downloads/PanGPLinux-5.1.1-c17

c. Install Package
sudo dpkg -i GlobalProtect_deb-5.1.1.0-17.deb

d. Connect to YSU
globalprotect connect --portal connect.ysu.edu

e. Disconnect from YSU
globalprotect disconnect

f. Quit GlobalProtect
globalprotect quit

• Red Hat GUI

a. Expand Tarball
tar -xvf ~/Downloads/PanGPLinux.tgz

b. Navigate to Expanded Directory
cd ~/Downloads/PanGPLinux-5.1.1-c17

c. Install Package
sudo yum localinstall GlobalProtect_UI_rpm-5.1.1.0-17.rpm

d. Connect to YSU
Enter the portal name connect.ysu.edu when asked by the application

• Red Hat CLI

a. Expand Tarball
tar -xvf ~/Downloads/PanGPLinux.tgz

b. Navigate to Expanded Directory
cd ~/Downloads/PanGPLinux-5.1.1-c17

c. Install Package
sudo yum localinstall GlobalProtect_rpm-5.1.1.0-17.rpm

d. Connect to YSU
globalprotect connect --portal connect.ysu.edu

e. Disconnect from YSU
globalprotect disconnect

f. Quit GlobalProtect
globalprotect quit

Was this helpful?
0 reviews

Details

Article ID: 101339
Created
Sun 3/15/20 10:54 AM
Modified
Tue 3/24/20 4:38 PM