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- Knowledge Base
- Applications & Software
- Business Applications
- WebFocus
This article explains how to request a WebFOCUS report or other service.
- Knowledge Base
- Applications & Software
- Business Applications
- TeamDynamix
Every Service Request or Incident you create is available for viewing within the Technology Support Portal.
- Knowledge Base
- Communication Services
- Phone and Voicemail
Use the information in this article when reporting an issue with your telephone services or equipment.
- Knowledge Base
- Applications & Software
- Business Applications
- Banner
- Self Service
- Personal Information
Banner Self Service allows faculty to change the security question associated with the user account.
- Knowledge Base
- Devices
- University Devices
- Laptops & Computers
IT Customer Services offers the a variety of devices for loan to YSU Students, Faculty, and Staff based on expressed needs and availability. We currently offer laptops, mobile hot spots and web cameras. This selection is subject to change based on demand. Items are made available on a first-come, first-served basis.
- Knowledge Base
- Applications & Software
- Business Applications
This article explains services in the business application category, which includes requesting support for Banner-related production issues, quick assistance,
change requests, etc.
- Knowledge Base
- Applications & Software
- Business Applications
- Banner
- Self Service
- Employee
Navigate the Banner Employee Profile to complete tasks such as submitting leave reports.
- Knowledge Base
- Applications & Software
- Business Applications
- Banner
- Self Service
- Faculty & Advisor Services
Learn how to review and acknowledge the assignment contract for the upcoming term using Banner 9's Employee Profile.
- Knowledge Base
- Applications & Software
- Business Applications
- Banner
- Self Service
- Employee
Navigate the Banner Employee Profile to complete faculty leave reports.
- Knowledge Base
- Applications & Software
- Business Applications
- Penguin PASS by Degree Works
Contact your academic advisor or the IT Service Desk for assistance with Penguin PASS.
- Knowledge Base
- Devices
- University Devices
- Printers
This article answers questions that students have regarding their print services and guidelines on campus.
- Knowledge Base
- Applications & Software
- Software
- Microsoft 365: Productivity Suite
- Bookings
Article showing how to make a service available for only specified time range.
- Knowledge Base
- Applications & Software
- Business Applications
The Ellucian Training Center is available to authorized users to complete learning modules regarding Ellucian products: Banner Admin Pages, Banner Self-Service, CRMs, Experience, etc.
- Knowledge Base
- Teaching and Learning
- Student Resources
- Things Every Student Should Know
Follow the instructions to activate or reset your account detail to access the Penguin Portal, Blackboard and other YSU services.
- Knowledge Base
- Teaching and Learning
- Student Resources
- Things Every Student Should Know
IT provides three convenient locations to obtain assistance. The IT Service Desk is your first point of contact at (330) 941-1595.