*3. Where to Get Technology Help

Question

Where to get technology help at YSU?

Answer

Welcome to YSU.  From time to time, you may encounter issues with your technology or have questions. We are here to help you at one of three locations.

IT Service Desk:

Location:  Maag Library, Room 406C

Contact us:

Email: servicedesk@ysu.edu
Phone:  (330) 941-1595
Make a Service Request:
              By 
Email to servicedesk@ysu.edu or Visit:  www.ysu.edu/ITHelp

Hours: Fall and Spring Semesters

Monday - Thursday: 7:30 AM - 7:00 PM
Friday: 7:30 AM - 5:00 PM
Saturday & Sunday:  9:00 AM -  12:00 PM  

Summer Semester & Breaks

Monday - Thursday: 7:30 AM - 6:00 PM
Friday: 7:30 AM - 5:00 PM
 

Services:  Customer Support (Q&A); Mobile Network Connectivity Support; Account Assistance; Maleware removal & device optimization; Assistance with connecting to academic software in the cloud or for download; Study areas nearby inside of Maag Library. Equipment Loaners 

Penguin Plug-In: 

Locations:    Moser Hall to Cushwa Hall Bridge (Moser side)
                       Kilcawley Center (near the Cove)

Hours: Fall and Spring Semesters:

Monday - Friday: 8:00 am - 5:00 pm 

   Summer Semester & Breaks

Closed

Services:  Customer Support (Q&A); Wireless Printing; Charging Stations; Apple TV and Airtame Wirelest Screen cast; Study Lounge

 

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Details

Article ID: 107767
Created
Fri 5/15/20 9:54 AM
Modified
Fri 7/31/20 8:09 AM