Question
How do I view my service tickets?
Answer
Every service request or incident (tickets) where you are the requestor is available for viewing within the Technology Support Portal. A requestor is the recipient of a service.
1. Click Sign In located in the upper right corner of the Technology Support Portal homepage. 
2. Enter your YSU username and password.
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3. On the Technology Support Portal home page there is a widget that contains links to Incidents, Requests and Projects. In that widget, click See your active Incidents and Requests to view your list.
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4. Tickets will display as shown below. Tickets with an "open" status appear by default.
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5. Use search options to find a specific ticket. Type text or select data from a list of values in the fields described.
- Search - Text in the subject or description of the ticket
- Status Class - New, In Process, On Hold (open tickets); Completed or Cancelled (closed tickets); Click one or multiple statuses from the drop-down list.
- Reviewer - Individual or group who will first view your entry
- Due Date - From/To range of when the ticket was due. This is searchable only when the due date is specified within a ticket. An unspecified date will not return a result.
- ID - Ticket number
- Acct/Dept - Account or department name of the requestor. Begin typing or use the field search tool to choose from the list of values.
- Services - Type of service requested in each ticket. Begin typing or use the field search tool to choose from a list of values.
- Created - From/To range of when the ticket was entered
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6. Click the Search button to view the results.
You may also scroll through the list to view all titles.
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7. Click a title to view the details of a ticket.