How to Report a Problem or Issue with your Telephone Services or Equipment?

How do I report an issue or problem with my telephone services or equipment?

Use the information in this article when reporting an issue with your telephone services or equipment.

1. Navigate to the Telephone:Incident service on the Technology Support Portal. 

2. Sign in with your YSU Login ID and password if prompted.

3. Click Request Service (typically located on the right side of the page).

4. You will be prompted to complete the following information. The items with an asterisk are required:

   • Requester*: Enter the person requesting information or assistance. This field will auto complete to the person who is signed in to the site.

   • Department*: Select the department associated with the person requesting assistance. This should only be changed if you have a dual role (e.g. student and student employee for a department).

   • Building*: Select the building where the YSU phone is located.  

   • Room: Select the room where the YSU phone is located. Once a building is selected, the room prompt will appear. If the room is not found, please include in the description.

   • Title: Describe, in short general terms, what your issue or problem is with your phone.

   • Description: Describe, in detail, the type of information or assistance you are requesting; provide as much information as possible to expedite your request.

   • Phone Extension*: Enter the YSU 4-digit extension for the phone experiencing an incident or problem.

   • Impact:  Select who is affected by the phone service issue (User, Department/Multiple Users, College/Division, or Institution)

   • Urgency: Select the importance of this request and how quickly it needs attention.

​​Once you have completed the form, click Request.

If you need more assistance, contact the YSU Service Desk at 330-941-1595 or at servicedesk@ysu.edu. You can also submit a service request.