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Penguin Portal Account: Reset Expired/Forgotten Password
  1. Services
  2. Account Management
Reset an expired/forgotten YSU Penguin Portal account password here.
Penguin Portal Account: Activation Issues
  1. Services
  2. Account Management
Get assistance activating a new YSU Penguin Portal account here.
Penguin Portal Account: Change Current Password
  1. Services
  2. Account Management
Assistance changing a non-expired YSU Penguin Portal account password.
Request YSU Penguin Plugin Loaner Equipment
  1. Services
  2. Computers and Printers
  3. Loaner Equipment
IT Customer Services offers the a variety of devices for loan to YSU Students, Faculty, and Staff based on expressed needs and availability. We currently offer laptops, mobile hot spots and web cameras.  This selection is subject to change based on demand.  A service fee may be assessed. Items are available on a first-come, first-served basis.
Return YSU Loaner Equipment
  1. Services
  2. Computers and Printers
  3. Loaner Equipment
Equipment borrowed from YSU must be returned by the end of the semester in which the device was borrowed. Due to COVID-19, all returns are by appointment only. Please complete the service request to begin the process of returning the borrowed device.
Advise: Report Issue/Problem
  1. Services
  2. Business Applications
Report an issue and/or problem in CRM Advise.
Advance: Report Issue/Problem
  1. Services
  2. Business Applications
Report an issue and/or problem in CRM Advance.
Request Software Installation
  1. Services
  2. Software
Request Software Installation
Hardware: Computer Replacement/Refresh
  1. Services
  2. Computers and Printers
  3. YSU Computers
This service is for a computer replacement for a device enrolled in the Computer Refresh Initiative Program.
Storage: Transfer Data from Y Drive, Shared Drive, or Stream to Cloud Storage
  1. Services
  2. Network Services
As YSU’s Digital Transformation project continues, one of the biggest components of the project is to move storage from  network drives (Y-Drive) and campus shared drives to Microsoft’s Cloud-Based Storage Environment. As we continue to move forward, there will be an eventual phase out of your personal Y-Drive and department shared drives beginning  May 2023.  This Service creates a request for assistance in moving your data to either OneDrive, MS Teams, or Stream.
Register to Attend a Workshop
  1. Services
  2. Register for Technology Training
ITS Training Services offers a wide variety of technology related workshops and self-paced courses to help you master new skills.