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Every Service Request or Incident you create is available for viewing within the Technology Support Portal.

You should use the "IT General Request" form to submit the following types of requests: computer-related assistance or information, new equipment, software, or permissions, any change to existing equipment or accounts

You should use the "IT General Help" form if you are experiencing problems with an IT related device (PC, printer, etc) or service (network connectivity, website, etc).  Other issues that should be reported with this form include any device or service that was once working but no longer functions correctly or at all.