Service Catalog

Categories (10)

Communication and Collaboration

Telephone, Voicemail, Office 365, YMES, Microsoft Teams, SharePoint, Webex, Penguin Alert, Zoom

IT services that facilitate YSU's communication and collaboration needs. Includes e-mail, calendaring, telephony/VoIP and video/web conferencing.

Technology-enhanced communication, coordination, and collaboration services that facilitate the creation, sharing, and exchange of information and ideas within communities of interest.
Expand

Account Management

YSU Login ID Assistance

Services relating to passwords, authentication, access, etc.
Expand

Business Applications

Services relating to Business Applications (Banner, WebFocus, Recruit, Advise, Advance and other 3rd Party Software integrated with Banner and custom applications)
Expand

CCTV Requests

Services relating to the CCTV system.
Expand

Network Services

Repair or add wired Network and Guest WiFi access
Expand

Teaching and Learning

Instructional technology, tools, and resources directly supporting teaching and learning at YSU.
Expand

Software

Request software installations on YSU systems or report problems with YSU software.

Software installations cannot take place and should not be requested unless the software has already been procured via eCube and the software terms and agreements have been reviewed and approved by general counsel. Additionally, if the software is to be used for teaching, ADA compliance considerations are necessary. This includes free software.
Expand

Computers and Printers

Purchase a new computer; borrow loaner equipment; request toner for printers and request additional print pages (available to selected users)
Expand

Register for Technology Training

Register for workshops, view online tutorials and read instruction guides in our Knowledge Base.
Expand

Project Requests

Project Requests Category
Expand

Services (5)

IT Consultation: Digital Accessibility Review and Remediation

Staff or Faculty can use this service to request assistance with evaluation and remediation of online documents for accessibility. This service is not available for students.

YSU Remote Support

Remote Support from IT Staff through Bomgar.

IT General Help (Incident)

Report something is broken or not functioning as it should.

IT General Request

Request or modify an existing IT Service.

IT Consultation Service

Don't know where to begin when considering new software, equipment, training, or innovative business ideas in your office? Request an IT Consultation.  Use this service to request a consultation with an IT professional.   This request is not to be used when you are reporting a problem with equipment, services or to request support for the Banner ERP system.