Services A-Z (36)

# Symbols A B C D E F G H I J K L M N O P Q R S T U V W X Y Z


Banner: Application for Banner Services

This Banner Service Request is used to obtain access to HR/Payroll, Student, Financial Aid, and Alumni and Events modules, forms or data within Banner Application Navigator, Web Focus and Self-Service. Those making a request must have a business need to obtain access based on your assigned job duties. Employees or administrative supervisors (on behalf of their employees) should submit this request to add, remove or change access to Banner systems.

Banner: Report Issue/Problem

Report an Issue/Problem in our Banner System, 3rd Party Software integrated with Banner and custom applications

Banner: Request Change

Request a Change in our Banner System, 3rd Party Software integrated with Banner and custom applications Previously known as CSR

Banner: Request Duplicate PIDM Correction

Duplicate/Non-Duplicate PIDM processing

Banner: Request Information/Assistance

Request information and/or assistance with our Banner System, 3rd Party Software integrated with Banner and custom applications.


CCTV: Camera New or Replacement Request

This service requests the installation of a new or replacement of an existing CCTV Camera.

CCTV: Camera Repair Request

This service requests the repair of existing CCTV Camera(s).

CCTV: Camera View Request

This service requests the rights to view CCTV Camera(s).

CCTV: Viewing App Installation Request

This service requests the installation of the camera viewing application, Operator Client.

Comdoc: Request Supplies

Request supplies for Comdoc printers


Guest Account: Request Multiple Short-Term Accounts

Request multiple short-term guest accounts for campus visitors.

Guest Account: Request Single Guest Account

Request a guest account for consultants, contractors, guest speakers, or students visiting from other universities.


Hardware: Decommission old device(s)

This request is used to remove out of date or unused computers, printers, phones and electronic audio/visual equipment.

Hardware: Purchase New Computer

This is a request to purchase a new computer.


IT Consultation

Request for information from IT. Ask a question, for general assistance or for a consultation.

IT General Help (Incident)

Report something is broken or not functioning as it should.

IT General Request

Request or modify an existing IT Service.


Network: Activate Port

Activate an existing network port – typically used for move of office equipment/personnel

Network: Add Port

Request a new network port –typically used for move of equipment/personnel to new area-chargeable item.

Network: Request AT&T WiFi Coupon Code

Use this service to request an AT&T coupon code for guests that need access to the internet from a personal device while on campus.


Office 365 Email: Report Issue

Report an issue with Office 365 Email & Calendar and/or Outlook Email


Penguin Portal Account: Activation Issues

Get assistance activating a new YSU Penguin Portal account here.

Penguin Portal Account: Change Current Password

Assistance changing a non-expired YSU Penguin Portal account password.

Penguin Portal Account: Reset Expired/Forgotten Password

Reset an expired/forgotten YSU Penguin Portal account password here.

Printer: Request Toner

Request toner for YSU printers


Report a Software Issue

Report a Software Issue

Request Software Installation

Request Software Installation

Request YSU Loaner Equipment

IT Customer Services offers the a variety of devices for loan to YSU Students, Faculty, and Staff based on expressed needs and availability. We currently offer laptops, mobile hot spots and web cameras.  This selection is subject to change based on demand.  A service fee may be assessed. Items are available on a first-come, first-served basis.

Return YSU Loaner Equipment

Equipment borrowed from YSU must be returned by the end of the semester in which the device was borrowed. Due to COVID-19, all returns are by appointment only. Please complete the service request to begin the process of returning the borrowed device.


Telephone & Voicemail

Request service for telephone and voicemail


Voicemail: Report Voicemail Not Working

Report an Issue/Problem with your voicemail

Voicemail: Request New/Reset/Removal

Voicemail Service Requests


WebFOCUS: Report Issue/Problem

Expired Password, Unable to Login, Job Not Running, Coding/Programming Issues, ODS/Data Issues or Report an Issue/Problem with WebFOCUS

WebFOCUS: Request Report or Service

Report Request, Report Modification, Report Caster Set-up/Modification or Create Data File/Metadata


YMES: Report Issue

Report an issue with YMES (YSU Mass Email System)

YSU Remote Support

Remote Support from IT Staff through Bomgar.