Question
How do I report an issue or problem in WebFOCUS?
Answer
Use this service to report an issue, problem, or failure with WebFOCUS such as Expired Password, Unable to Login, Job Not Running, Coding/Programming Issues, or ODS/Data Issues.
This service is considered an urgent request, the entire Application Services development staff is notified, along with the Manager and Director.
How to Report a WebFOCUS Issue/Problem:
- Navigate to WebFOCUS: Report Issue/Problem on the Technology Support Portal.
- Sign in with your YSU Login ID and password if prompted.
- Click Request Service (typically located on the right side of the page).
- You will be prompted to complete the following information. The items with an asterisk are required:
- Requester*: Enter the name of the person reporting the issue/problem. This field will auto complete to the person who is signed in to the site.
- Department*: Enter the department associated with the person requesting assistance. This should only be changed if you have a dual role (e.g. student and student employee for a department).
- Banner Module*: Select the Banner system this request is related to.
- Impact: Select the impact, in terms of number of individuals affected by the interruption.
- Urgency*: Select the importance of this ticket and how quickly it needs attention.
- Title*: Enter a short description of the issue.
- Description*: Describe, in detail, the issue/problem you are experiencing. Provide as much information as possible to expedite your request, such as the error message you are receiving and the name of the program.
- Attachment: Click Browse to attach any file(s) relevant to the problem; this can include screenshots, error logs, etc.
- Once you have completed the form, click Request at the bottom of the page.
If you need more assistance, contact the YSU Service Desk at 330-941-1595 or at servicedesk@ysu.edu.