How to Report a YSU Mass Email System (YMES) Issue

How do I report a YMES Issue?

1. Navigate to the Email/Communication category in the Technology Support Portal and click YMES: Report Issue.
2. Sign in with your YSU Login ID and password if prompted.
3. Click Request Service (typically located on the right side of the page).
4. You will be prompted to complete the following information. The items with an asterisk are required:
   • Requester*: Enter the requester’s name. This should autofill with your name. 
   • Department*:  Select the requester's department. This should autofill with your department. 
   • Impact: Select the impact, in terms of number of individuals affected by the interruption.
   • Urgency*: Select the importance of a ticket and how quickly it needs attention.
   • Title*: Enter a short description of the issue/problem.
   • Description*: Describe, in detail, the issue/problem you are having with Office 365. Provide as much information as possible to expedite your request.
   • Attachment: Click Browse to attach any file(s) relevant to the request; this can include screenshots, error logs, etc.
5. Once you have completed the form, click Request at the bottom of the page

If you need more assistance, contact the YSU Service Desk at 330-941-1595 or at servicedesk@ysu.edu. You can also submit a service request.