Question
How do I reset an expired or forgotten Penguin Portal account password?
Answer
Follow the instructions below to reset an expired or forgotten Penguin Portal account password.
- Navigate to the YSU Password Self-Service Options site by clicking HERE.
- Select Reset Forgotten Password within the list.
- Enter your Penguin Portal username.
Note: This is the first portion of your YSU assigned email address before the @ symbol (e.g. username@student.ysu.edu or username@ysu.edu).
- Click the I'm not a robot checkbox.
- You may be prompted to complete a Captcha. If so, please follow the instructions presented on the screen to continue.
- Click Search.
- Enter valid responses for each of the 3 security questions.
Note: Responses are CASE SENSITIVE!
- Click Check Answers.
- Enter your desired password into the New Password and Confirm Password fields and click Change Password.
Note: Be sure to follow all password requirements at the top of the page or the new password will not be accepted
- Wait for the password change to complete and click Continue.
- Close your browser tab or window upon receiving the You are now logged out message.
- Your password has been changed successfully.