How to set Call Forwarding on your YSU Phone

Question

How do I set call forwarding on my YSU telephone ?

Answer


Call Forwarding:

  1. Forward; busy, no answer: This forwards calls to voicemail after 4 rings if the phone is busy or if there is no answer.
    • To set: Lift the handset, dial *5 2034, and then hang up.
    • To cancel: Lift the handset, dial #5, and then hang up.
  2. Forward all calls to voicemail: This forwards any incoming calls to voicemail. The phone will not ring at your desk.
    • To set: Lift the handset, dial *4 2034, and then hang up.
    • To cancel: Lift the handset, dial #4, and then hang up.
  3. Forward all calls to another extension: This forwards all calls to another extension. The phone will not ring at your desk, nor will your voicemail receive any messages.
    • To set: Lift the handset, dial *4 and the desired extension, and then hang up.
    • To cancel: Lift the handset, dial #4, and then hang up.
    • To reactivate your voicemail: Repeat the steps for Forward; busy, no answer.
  4. Forward all calls to another phone number: This forwards all calls to another number. The phone will not ring at your desk, nor will your voicemail receive any messages.
    • To set: Lift the handset, dial *4, listen for a repeated beeping tone then dial the desired number (9-XXX-XXX-XXXX), and then hang up.
    • To cancel: Lift the handset, dial #4, and then hang up.
    • To reactivate your voicemail: Repeat the steps for Forward; busy, no answer.

Network & Telephone Services recommends Forward; busy, no answer for voicemail.

Setup Call Forwarding from Off-Campus:

To set your phone to forward calls to your cell phone or to forward to an alternate extension from off-campus you may submit a service request. Or, contact the IT Service Desk at (330) 941-1595 or at techdesk@ysu.edu.

Please be sure to include the following information:

  • Your YSU extension number
  • The number you want your YSU phone to forward to (i.e. your cell phone number)
  • If you prefer call forward busy or call forward all. 
    • Call Forward Busy: This will forward calls after 4 rings or if the phone is busy.
    • Call Forward All: This will forward all calls immediately and the phone will not ring in your office. 

Please Note: If you forward calls to a cell phone or outside number, callers will not reach your YSU voicemail. 

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