Penguin Portal Account: Reset Expired/Forgotten Password

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File attachments associated with the ticket.

The impact, in terms of number of individuals, of a ticket.

The importance of a ticket and how quickly it needs attention.

Emergency – A service is UNAVAILABLE and CRITICAL, with DEADLINE
High – A service is UNAVAILABLE and CRITICAL, with no DEADLINE
Medium – A service is UNAVAILABLE and non-CRITICAL
Low – A service is AVAILABLE but inconvenient or questionable