Question
What software is available for remote installation on YSU owned computers?
Answer
6/8/2026 Update - YSU is migrating computer management to Microsoft Intune over the next few years. If your computer is managed by Microsoft Intune, you will have the Company Portal App which allows for self service installation of any available software. If software is not available in the Company Portal, please open a Software Request ticket with the YSU Service Desk and the IT department will work with you to get the requested software vetted and installed.
Apple computers managed by JAMF Pro follow a similar process using the YSU Self Service App which allows for installation by the end user from a catalog of software. If software is not available in the Company Portal, please open a Software Request ticket with the YSU Service Desk and the IT department will work with you to get the requested software vetted and installed.
Legacy Managed Computers - Software is available for remote installation on older YSU owned Windows computers using Symantec Management Agent (Altiris) by request. Please use the Software Request Service to open a ticket for installation.
***Note*** - There are prerequisites for installing software on legacy YSU computers which are at home. Legacy YSU owned computers require a VPN connection in order to deliver software. If this is not installed and configured prior to the request, software cannot be delivered off campus. Please contact the YSU Service Desk at x1595 or create a ticket at https://www.ysu.edu/ithelp.