Question
How can I detect fraudulent phone calls?
Answer
Fraudulent phone calls remain one of the most common methods used by cyber criminals to steal sensitive information and gain unauthorized access to accounts and systems.
Protect yourself and the organization by recognizing these warning signs.
Red Flags of a Fraudulent Call
- The caller pressures you to act immediately or creates a sense of urgency.
- The caller requests passwords, MFA codes, banking information, or other sensitive data.
- The caller claims to be from IT, a bank, law enforcement, or a government agency and asks for confidential information.
- The caller asks you to install software, grant remote access to your device, or click a link sent by text or email.
- The caller ID appears legitimate, but the request seems unusual or unexpected.
What You Should Do
- Stay calm and do not share sensitive information.
- Verify the caller's identity using a trusted phone number from an official website or internal directory.
- Hang up if you feel pressured or suspicious.
- Report suspicious calls to the IT Service Desk immediately, (330) 941-1595.
Remember: Legitimate organizations will not ask for your password, authentication codes, or remote access to your device. When in doubt, verify before you trust.
Your vigilance helps protect both your personal information and our organization from fraud and cyber threats.
Get Help
Contact the IT Service Desk at (330) 941-1595 if you suspect your information may be compromised.