Banner: Request Information/Assistance

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Introduction

Use this service to request information and/or assistance with an application or process in our Banner System.  This includes all YSU-written applications/processes, 3rd-Party Integration systems, and any supporting Banner tools (BDM, ePrint, Form Fusion etc.).

This is considered with medium urgency, the Application Services development staff is notified, along with the Manager and Director.  This will be addressed as time permits 

Additional Assistance

  • Refer to the Related Articles section on this page for step-by-step instructions on how to request information/assistance.
     
  • To report an issue, problem or failure with an Ellucian-written Banner application or process, log into the Ellucian Support Center.
  • Contact the YSU Service Desk at 330-941-1595