Question
How do I request the installation of Adobe Creative Cloud software on my YSU computer?
Answer
Adobe Creative Cloud is a software as a service offering from Adobe Systems that gives users access to a collection of software developed by Adobe for graphic design, video editing, web development, photography, and cloud services.
Who is Eligible for Adobe Creative Cloud?
Adobe software for YSU desktops/laptops assigned to faculty and staff can be requested by contacting the Service Desk at (x1595). A minimum of 20 GB free space on the local hard drive is required and all existing prior versions of Adobe products will be removed in the process.
To use Adobe Creative Cloud software, YSU faculty/staff will be required to authenticate by providing their YSU directory account/password (your YSU email address/password). Faculty and staff will have access to storage services in the Adobe cloud but, as always, ITS recommends using your YSU-provided network storage for YSU-related electronic documents.
License compliance and the cost control it provides cannot be overstated. Products resulting from the YSU-Adobe partnership are available only for YSU-owned computers and only for YSU student use (lab computers) and faculty/staff use (individually assigned and/or lab computers). Installation and use of YSU-Adobe software on non-YSU devices or by persons other than YSU students, faculty, or staff is strictly prohibited.
Adobe software access for Faculty and Staff using an Adobe Named License is permissible on any YSU device or Personal device. Adobe restricts access through the following process: On How Many Computers Can I Install My Adobe Apps?
- You can install Apps on 2 or more computers.
- You can remain signed into the Apps on up to 2 computers.
- You can use your App on 1 computer at a time.
Please note that Adobe Acrobat Pro functionality being deployed campus-wide can be instrumental in achieving ADA compliance for electronic documentation.
Installing Adobe Creative Cloud Application Manager
In the past IT has provided 2 different packages (Mid Tier and Top Tier) when installing Adobe Creative Cloud. This is no longer the case.
We now only install the Adobe Creative Cloud Application Manager and Adobe Acrobat Professional when a request for any Creative Cloud Application is made. The new Application Manager allows the individual to pick and choose which applications they would like to install / uninstall without the need for administrative rights. This à la carte approach saves storage on applications you may never need and also lets you customize which applications are available based on individual need instead of IT.
To have Adobe Creative Cloud Application Manager installed on your YSU office computer(s), please contact the Service Desk (x1595) and have the following information available:
- The computer's TS tag # (Technology Service)
- The computer's operating system (for example, Windows 10)
- Faculty/staff individual computer or student access/shared computer
- Currently used Adobe Software (if known)
Important Information Regarding Installation
Once you have contacted the Service Desk (x1595) and an incident ticket has been generated:
- Leave the computer powered on (you may log out) and have a wired (Ethernet) connection (including laptops).
- Once scheduled with a technician, the software will be downloaded remotely to your machine and will take approximately 30 minutes to install.
Contact the IT Service Desk at (330) 941-1595 or at servicedesk@ysu.edu if you have any questions or concerns. You can also visit Adobe Learn to get started and explore their library for tutorials, projects, and articles.