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Banner: Request Change/Enhancement

Introduction:

Use this service to request a change/enhancement to a YSU-written report/process or request a new YSU-written report/process in our Banner System.  This includes also includes 3rd-Party Integrated Systems, and any supporting Banner tools (BDM, ePrint, Form Fusion etc.).

How to Request a Change (Enhancement) to Business Applications (Banner)

  1. Navigate to the Banner: Request Change button on the Technology Support Portal
  2. Sign in with your YSU Login ID and password if prompted.
  3. Click 'Request Change' (typically located on the right side of the page).
  4. You will be prompted to complete the following information. The items with an asterisk are required:
    • Business Module*: The Banner system this request is related to.
    • Related Software*: The non-Banner (3rd party) software this request pertains to.
    • Requested Due Date*: Date you are requesting this change
    • Request is Mandated By: Indicates this Change Request is mandated by Federal, state or local regulations (ie: Government regulation, HEI (Higher Education Information System), Internal/External Auditor).  The default is N/A (Not Applicable)
    • Compliance Date: Date the mandated change is required to be compliant
    • Impact: The impact, in terms of number of individuals affected by this request.
    • Urgency*: The importance of this request and how quickly it needs attention.
    • Title*:  A short description of the information or assistance you are requesting.
    • Description*:  Describe, in detail, the type of information or assistance you are requesting; provide as much information as possible to expedite your request.
    • Attachment:  Click Browse to attach any file(s) relevant to this request; this can include screenshots, error logs, etc.
  5. ​​Once you have completed the form, click 'Request Service'.

Additional Assistance:

To request assistance with an Ellucian-written Banner application or process, log into the Ellucian Support Center.

Need further assistance?  Contact the YSU Tech Desk:

Phone - 330-941-1595
Email - techdesk@ysu.edu

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Details

Article ID: 44114
Created
Mon 12/11/17 8:31 AM
Modified
Wed 3/28/18 4:08 PM