Question
How do I request voicemail changes?
Answer
Use the information in this article when requesting voicemail changes.
- Navigate to Voicemail: Request New/Reset/Removal on the Technology Support Portal.
- Sign in with your YSU Login ID and password if prompted.
- Click Request Service (typically located on the right side of the page).
- You will be prompted to complete the following information. The items with an asterisk are required.
- Requester*: Enter the person requesting information or assistance. This field will auto complete to the person who is signed in to the site
- Department*: Select the department associated with the person requesting assistance. This should only be changed if you have a dual role (e.g. student and student employee for a department).
- Location of YSU Phone*: Select the building where the YSU phone is located.
- Room of the YSU Phone: Select the room where the YSU phone is located. Once a building is selected, the room prompt will appear. If the room number is not found, add it in the description.
- Voicemail Phone Extension*: Enter the YSU 4-digit extension for this voicemail service request.
- Request Type*:
- Remove Voicemail: Remove a voicemail completely from the YSU phone extension.
- Reset Forgotten Password: Reset a forgotten password for the YSU phone extension.
- Setup New Employee Voicemail: Set up a voicemail for a new employee for the YSU phone extension.
- Other: Describe your request in the description area.
- Urgency*: Select the importance of this request and how quickly it needs attention.
- Description*: Describe, in detail, the type of information or assistance you are requesting; provide as much information as possible to expedite your request.
- Attachment: Click Browse to attach any file(s) relevant to this request; this can include screenshots, error logs, etc.
- Once you have completed the form, click Request Service.
If you need more assistance, contact the YSU Service Desk at 330-941-1595 or at servicedesk@ysu.edu. You can also submit a service request.