Summary
This article explains services in the business application category, which includes requesting support for Banner-related production issues, quick assistance,
change requests, etc.
Body
Question
How do I request support from the IT Application Services team for Banner-related production issues, quick assistance, changes requests, and more?
Answer
- Click the Technology Support icon on your desktop to enter the portal.
- Choose the Business Applications category.
- Choose the Banner service that best matches your needs.
- Banner: Report Issue/Problem
- Use this service when you are experiencing a production problem that needs immediate IT attention.
- This is considered an urgent request. The entire Application Services development staff is notified along with the Manager and Director.
- Banner: Request Information/Assistance
- Use this service when you need IT assistance that is not time sensitive, is not a production problem, and is not requesting a change to data or reports.
- This is considered a medium urgency request. The Application Services development staff is notified along with the Manager and Director. This will be addressed as time permits.
- Banner: Request a Change
- Use this service when a change is needed to Banner data or any of the Banner-integrated applications.
- This is considered a planned enhancement. The Application Services Manager and Director are notified to prioritize and assign accordingly.
- Banner: Request Duplicate PIDM Correction
- Use this service after a duplicate PIDM is identified and staff members have agreed to move forward with a correction. Prior to requesting this service, all members of the PIDM Patrol list service (yes_pidm_patrol@lists.ysu.edu) should be notified.
- This is considered a planned enhancement. The Application Services Manager and Director are notified to prioritize and assign accordingly.
- WebFOCUS: Report Issue/Problem
- Use this service when you are experiencing a WebFOCUS production problem that needs immediate IT attention.
- This is considered an urgent request. The entire Application Services development staff is notified along with the Manager and Director.
- WebFOCUS: Request Report or Service
- Use this service when a change is needed for an existing WebFOCUS report or when a new one is needed.
- This is considered a planned enhancement. The Application Services Manager and Director are notified to prioritize and assign accordingly.
