Banner: How to Launch/Use Banner 9


How do I launch Banner 9? 


Following these steps will prevent the error "Service Invocation Failed" when accessing Banner 9.

Use Google Chrome

Banner 9 is compatible with many browsers but testing by Ellucian and other universities has shown that Banner 9 runs noticeably faster in Chrome.   Mozilla Firefox is supported by Ellucian and can be used

Use Private Browsing

To mitigate Banner 9 issues that can be caused by browser caching, you can run Banner 9 in private browsing. In Chrome, this is referred to as an Incognito window.

  1. Open Google Chrome.
  2. Open the Chrome menu (it’s a little button at the top right of the screen, directly next to the address bar, and has three vertical dots)
  3. Click New Incognito Window.
  4. Access Banner as you normally do.

Run Separate Sessions in Windows, Not Tabs

  • If you commonly have more than one active Banner 9 session, it is recommended that you run these in separate Chrome windows.
  • Running sessions in multiple tabs within the same window tends to cause odd behavior if one session times out while another is in use.

Closing Your Browser

It is important that every time you are finished with Banner 9, log out of Banner 9 and close the browser window, even if you are using an Incognito window. At the minimum, you should close your Banner browser window at the end of every work day.  To log out of Banner 9, simply close each open Banner page (use the 'X' *inside* the Banner page) and use the 'sign out' button on the left to close the entire Banner session.

Clear Your Browser's History and Cookies

Clearing your browser’s history and cookies can help Banner 9 to run more efficiently. For detailed steps on how to do this, see the article How to Clear Browser History and Cookies in Chrome and Firefox.

The following steps will prevent the following error: “ERROR  (user) not authorized to access (Banner page)”.

Each Banner 9 Admin Page you open, creates a new Oracle Session.  You are given 8 Oracle sessions.  One session is used for just logging into Banner 9 (Application Navigator). 

The 'Recently Opened' folder on the left side of the navigation bar   will only show pages you have visited. It does not relay how many Banner 9 Admin Pages you actually opened/running.  It recommended once you have viewed/updated information on an Admin Page, that you close that Page using the ‘x’ at the top left of the Page before opening another one (or, you must be mindful of how many Banner 9 Admin Pages you have actually open/running).


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Article ID: 78019
Thu 5/9/19 2:33 PM
Fri 12/3/21 11:09 AM