Banner: Report an Issue or Problem in Banner

Question

How do I report an issue, problem, or failure with an application or process in the Banner system?

Answer

Use this service to report an issue, problem, or failure with an application or process in our Banner System. This includes all YSU-written applications/processes, third-party Integration Systems, and any supporting Banner tools (BDM, ePrint, Form Fusion, etc.).   

This service is considered an urgent request, the entire Application Services development staff is notified, along with the Manager and Director.  

How to Report a Business Application (Banner) Issue/Problem:

  1. Navigate to Banner: Report Issue/Problem on the Technology Support Portal
  2. Sign in with your YSU Login ID and password if prompted.
  3. Click Request Service (typically located on the right side of the page).
  4. You will be prompted to complete the following information. The items with an asterisk are required:
    • Requester*: Enter the name of the person reporting the issue/problem. This field will auto complete to the person who is signed in to the site.
    • Department*: Select the department associated with the person requesting assistance. This should only be changed if you have a dual role (e.g. student and student employee for a department).
    • Banner Module*: Select the Banner system this request is related to.
    • Related Software*: Select the non-Banner (3rd party) software this request pertains to.
    • Impact: Select the impact, in terms of number of individuals affected by the interruption.
    • Urgency*: Select the importance of this ticket and how quickly it needs attention.
    • Title*: Enter a short description of the issue.
    • Description*: Describe, in detail, the issue/problem you are experiencing. Provide as much information as possible to expedite your request, such as the error message you are receiving and the name of the program.
    • Attachment: Click Browse to attach any file(s) relevant to the problem; this can include screenshots, error logs, etc.
  5. ​​Once you have completed the form, click Request at the bottom of the page

If you need more assistance, contact the YSU Service Desk at 330-941-1595 or at servicedesk@ysu.edu.

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Details

Article ID: 35351
Created
Wed 8/16/17 3:41 PM
Modified
Wed 7/21/21 8:16 AM

Related Services / Offerings (1)

Report an Issue/Problem in our Banner System, 3rd Party Software integrated with Banner and custom applications