Popular Services
Equipment borrowed from YSU must be returned by the end of the semester in which the device was borrowed. Devices may be renewed one-time for one semester by completing this service. Please complete the service request to begin the process of renewing the borrowed device.
IT Customer Services offers the a variety of devices for loan to YSU Students, Faculty, and Staff based on expressed needs and availability. We currently offer laptops, mobile hot spots and web cameras. This selection is subject to change based on demand. A service fee may be assessed. Items are available on a first-come, first-served basis.
This Banner Service Request is used to obtain access to HR/Payroll, Student, Financial Aid, and Alumni and Events modules, forms or data within Banner Application Navigator, Web Focus and Self-Service. Those making a request must have a business need to obtain access based on your assigned job duties. Employees or administrative supervisors (on behalf of their employees) should submit this request to add, remove or change access to Banner systems.
Request a New Process (job/report) or Change Existing Process (job/report) related to Banner, 3rd Party Software integrated with Banner, or custom application. Also used to request a Banner release upgrade.
Equipment borrowed from YSU must be returned by the end of the semester in which the device was borrowed. Due to COVID-19, all returns are by appointment only. Please complete the service request to begin the process of returning the borrowed device.
Report an Issue/Problem in our Banner System, 3rd Party Software integrated with Banner and custom applications
Ask a question related to our Banner System, 3rd Party Software integrated with Banner and custom applications.
Report Request, Report Modification, Report Caster Set-up/Modification or Create Data File/Metadata
This service provides students, faculty, staff, vendors or other YSU community members the ability to request a device be connected to the YSU NonStandard Network.
ONE DEVICE PER TICKET - EACH DEVICE REQUIRES ITS OWN FORM
Report an issue with Office 365 Email & Calendar and/or Outlook Email
Request a guest account for consultants, contractors, guest speakers, or students visiting from other universities.
Expired Password, Unable to Login, Job Not Running, Coding/Programming Issues, ODS/Data Issues or Report an Issue/Problem with WebFOCUS
Get assistance activating a new YSU Penguin Portal account here.
This service is for a computer replacement for a device enrolled in the Computer Refresh Initiative Program.
Request Information or Assistance with Recruit.
This service requests assistance with CCTV Bosch Operator Client login-related issues.
Don't know where to begin when considering new software, equipment, training, or innovative business ideas in your office? Request an IT Consultation. Use this service to request a consultation with an IT professional. This request is not to be used when you are reporting a problem with equipment, services or to request support for the Banner ERP system.
Staff or Faculty can use this service to request assistance with evaluation and remediation of online documents for accessibility. This service is not available for students.